ITSM blog

Joys of Benchmarks in Jakarta

ServiceNow Benchmarks give you instant visibility into your IT Service Management key performance indicators (KPIs) and trends as well as comparative insights relative to industry averages of your pee...

Accomplish More with ServiceNow ITSM in Jakarta

Your recent efforts to proactively reduce major incidents have yielded a 2% reduction in major incidents bringing your % P1 incidents to 6%. Pretty good, right? What if you knew that the average %P1 i...

Get Your History Lesson Here - ServiceNow is NOT an ITSM Company Selling ITBM

ServiceNow is a platform-as-a-service, cloud-based application development and workflow engine that allows business users to create meaningful applications. A little glimpse at the history of ServiceN...

Service Catalog Video Playlist

This Getting Started with Service Catalog video series provides information on the roles, categories, items, and record producers in the service catalog. It also explains the difference and uses of ex...

CONNECTING THE DOTS BETWEEN IT AND BUSINESS TECHNOLOGY CONSUMERS

Just wanted everyone to know that this webinar is coming up on July 27 at 8:00 am PDT. The sign up link is listed after the abstract...ABSTRACT:Today's dynamic technology landscape requires strategic ...

Get General with Your Requests

It was a dark and stormy night. In the IT department, requests rained down in great torrents - except at occasional intervals, where end users were temporarily content with the assets assigned to them...

How to address the character limit on condition filters for catalog variables

On instances before the Istanbul release, the 'Reference qual condition' field used for catalog variables was limited to a maximum length of 255 characters. If the translated query string exceeds this...

Unearth your missing Submit Request (Order Now) button

The Service Catalog is one of the most popular applications in ServiceNow. Being able to to automate and process orders seamlessly just makes our lives a hundred times easier. Alas, in certain patches...

Great minds think alike - ServiceNow's APM and the views of a Thought Leader

A recent article published on the web site APMdigest.com caught the attention of ServiceNow's Product Manager for Application Portfolio Management, Mark Bodman. Mark was pleased to see that a thought ...

A Great Piece on APM (and APM)...

Dennis Drogseth is an analyst with Enterprise Management Associates (EMA) and covers a wide range of topics. In his recent blog article about APM (see link below) he puts forth some interesting notion...

The Role of IT Finance as a Business Partner

Author: Tony Pantaleo, Senior Product Customer Success Manager at ServiceNowTraditionally the role of finance within IT performed three activities for the Organization. They kept the books and process...

"Better Together" Helps Slay the Tyranny of Unplanned Work

In a recent webinar Troy DuMoulin, VP of R&D at Pink Elephant, presented his thoughts on effective Service Portfolio and Program Portfolio Management (PPM) practices, explaining why it's critical to i...

Utilizing Two Columns in Catalog Items

The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. When your form has many fields; however, a single lane to scroll throu...

Want to Play a Game? Check out what one group did to educate ITSM customers on ITBM

Learning ITBM through gamification (Contributed by Mark Bodman from the IT Business Management BU Mark is the Product Manager for Application Portfolio Management)We can take a breath after completing...

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