ITSM blog

TechBytes Episode 37: Benchmarks in Jakarta

This week, Manjeet Singh and Brian Hollandsworth discuss the value of Benchmarks and the latest features in the Jakarta release. Listen Subscribe to iTunes This episode covers: What's Benchmarks all a...

ServiceNow demonstrates leadership beyond ITSM in the Forrester SPM Wave

There's already a lot of buzz about the recently published Forrester Wave identifying ServiceNow as a leader in the Strategic Portfolio Management space but I wanted to share my insights - as a team m...

Set performance goals based on real-life IT benchmarks

Say you are in the technology industry and you recently brought down the time to resolve P1 incidents by 2 hours (from 10 to 8 hours). That's a big accomplishment. Now imagine what you could do if you...

Create read-only variable editors

Variable Editors are a popular feature on the platform. They are typically used to display information gathered from the requestor or end user using service catalog forms (catalog items and record pro...

Great Insight from the Field

James Ramsay spends a lot of time in the field talking with customers. So, when James shares his views people sit up and listen. He's done just that with a recent Service Matters blog, posted on Septe...

9/27 Webinar on Service Catalog Workflows

No doubt, Service Catalog is "The Favorite" app for most of us. Requestors like that it provides an intuitive and immersive user interface to make requests or order items. And fulfillers love that it ...

Help Text Options for Service Catalog Variables

On the Service Catalog, there is often a need to present the end user with some additional help when populating the catalog forms (Catalog items or Record producers). End users or requestors may not b...

3 Ways to Easily Report on Survey Results

One of the most important things about the survey process is reporting. If you are just sending out surveys and cannot gain feedback or insight from your participants, then the survey is not helpful. ...

All New Service Catalog Resource Page

We have another resource page for you! These pages pull together different kinds of content such as knowledge base articles, community posts, product documentation, multimedia offerings, and known err...

Application Portfolio and Services Portfolio are "Sibling" Portfolios That Should Live in the Same House

Recently, I had a chance to get educated on the importance and management of both portfolios. Mark Bodman, Sr. PM for Application Portfolio Management (APM) and David Thigpen, Sr. PM for Services Port...

Why validation errors occur on catalog variable Date/Time formats

If you are getting validation errors on the Service Catalog variables, specifically for the type "date" or "date/time" variables or your users are complaining about not being able to submit requests d...

Easily debug catalog customizations in Jakarta

One of the key features of the ServiceNow platform is its flexibility. You can almost build anything on the platform OR modify and customize a number of existing features, like the Service Catalog. So...

ServiceNow Named a Magic Quadrant Leader for Four Years Running

GARTNER UNVEILS 2017 ITSM VENDOR EVALUATIONThe Gartner Magic Quadrant is an invaluable tool for those seeking an unbiased, third-party evaluation of IT service management (ITSM) vendors. By better und...

Got 2 minutes? Why not improve your service delivery KPI performance?

Did you know that the ServiceNow Jakarta release provides robust and easy-to-use Benchmarking functionality? Are you taking advantage of Benchmarks' ability to send peer comparison data out to your ma...

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