Customers working with Service Level Agreements may encounter the legacy SLA fields. Then they may have more questions about these fields or want to use them.Part of the documentation states:Previousl...
It is common for administrators to want to add variable information from a record producer or catalog item into the generated email notification. Conducting this is as simple as being familiar with th...
Developed by top engineers, the email notification is robust and elegant, a clean-line construction released from the late 2011 with top specifications. Email notifications are now mature and reliable...
With the Istanbul release, we added new features and enhancements based on your feedback. Thank you to our customers who contributed to the product by providing us continuous feedback. Please keep doi...
Istanbul is finally here and it packs quite a bit of ITSM goodness. The Istanbul release for ITSM brings you Actionable Insights and Better Service Experiences so you can drive greater value from your...
In ServiceNow, the SAM (Software Asset Management) License Counters job scans the instance for software installations. Software counters allow asset managers to verify compliance by reconciling the nu...
Calling all Asset Managers!Are you managing Software Assets? Our product teams are conducting research into how our customers are doing Software Asset Management (SAM). Please take a few minutes to an...
In order to define a new On-Call rota, we can make use of the wizard which opens when selecting the Create New Schedule in the menu, under the On-Call Scheduling block.For this short tutorial we are g...
The Repeat Until attribute on Schedule Entries provides a way to alter the start and/or end time of a rota and how it repeats.Imagine a scenario where from a particular date, rotations should change f...
A sometimes ignored feature in the On-Call scheduling functionality is the ability to add child schedules, in order to include or exclude other schedules to build complex but clear rosters.To make the...
ServiceNow is a SaaS offering hosted in a high availability data center pair with industry leading uptime. But what does cloud architecture mean for your business? Primarily, it means that your IT des...
One of the new features released in Istanbul is the ability to modify an On-Call roster by changing, adding and removing users without affecting historical data. In previous releases, when a team memb...
Here's a recording of a panel discussion about the future of artificial intelligence for customer support. It was moderated by Kate Leggett from Forrester Research. Panelists (left to right): Nitin Na...
I have received quite a few questions about how to configure blackout and maintenance schedules over the last few months, so I thought an explanation of schedules may help someone else. Within the Cha...
on:
Conditionally Customize the Recommendations Tab in...
on:
Problem Management – What’s new in Yokohama
on:
SLA Engine - a developer's perspective of the logi...
