ServiceNow is a platform-as-a-service, cloud-based application development and workflow engine that allows business users to create meaningful applications. A little glimpse at the history of ServiceN...
This Getting Started with Service Catalog video series provides information on the roles, categories, items, and record producers in the service catalog. It also explains the difference and uses of ex...
Just wanted everyone to know that this webinar is coming up on July 27 at 8:00 am PDT. The sign up link is listed after the abstract...ABSTRACT:Today's dynamic technology landscape requires strategic ...
It was a dark and stormy night. In the IT department, requests rained down in great torrents - except at occasional intervals, where end users were temporarily content with the assets assigned to them...
On instances before the Istanbul release, the 'Reference qual condition' field used for catalog variables was limited to a maximum length of 255 characters. If the translated query string exceeds this...
The Service Catalog is one of the most popular applications in ServiceNow. Being able to to automate and process orders seamlessly just makes our lives a hundred times easier. Alas, in certain patches...
A recent article published on the web site APMdigest.com caught the attention of ServiceNow's Product Manager for Application Portfolio Management, Mark Bodman. Mark was pleased to see that a thought ...
Dennis Drogseth is an analyst with Enterprise Management Associates (EMA) and covers a wide range of topics. In his recent blog article about APM (see link below) he puts forth some interesting notion...
Author: Tony Pantaleo, Senior Product Customer Success Manager at ServiceNowTraditionally the role of finance within IT performed three activities for the Organization. They kept the books and process...
In a recent webinar Troy DuMoulin, VP of R&D at Pink Elephant, presented his thoughts on effective Service Portfolio and Program Portfolio Management (PPM) practices, explaining why it's critical to i...
The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. When your form has many fields; however, a single lane to scroll throu...
Learning ITBM through gamification (Contributed by Mark Bodman from the IT Business Management BU Mark is the Product Manager for Application Portfolio Management)We can take a breath after completing...
Do your recall the leading fashion retailer who is planning on saving $1M with ServiceNow? Well, they've been quite busy, most recently having a successful go-live with ServiceNow IT Service Managemen...
As an IT Pro, I'm sure you can relate to this scenario. Your team has been tasked with moving from an older solution to a newer one. But there's a catch, you will have no help from your new solution p...
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The Pitfall: Dynamic Conditions in SLA Definitions
