ServiceNow excels at automating your business's processes and needs. This also includes the ability to dynamically route your tickets to the relevant technicians or groups. Assignment rules can be use...
In many cases, you will find yourself wanting to add the value of a referenced field onto a form. It could be taking a callers location, department, or company information and displaying it on the inc...
If there's anything certain in today's IT reality, it's that change is constant. As IT service expectations continue to expand, selecting a platform that has the flexibility and breadth to accommodate...
Webinar on Service Catalog - Istanbul Features and Use-Cases Service catalog is one of our most extensively used applications. And it is highly important for us that we keep our customers and partners...
Customers working with Service Level Agreements may encounter the legacy SLA fields. Then they may have more questions about these fields or want to use them.Part of the documentation states:Previousl...
It is common for administrators to want to add variable information from a record producer or catalog item into the generated email notification. Conducting this is as simple as being familiar with th...
Developed by top engineers, the email notification is robust and elegant, a clean-line construction released from the late 2011 with top specifications. Email notifications are now mature and reliable...
With the Istanbul release, we added new features and enhancements based on your feedback. Thank you to our customers who contributed to the product by providing us continuous feedback. Please keep doi...
Istanbul is finally here and it packs quite a bit of ITSM goodness. The Istanbul release for ITSM brings you Actionable Insights and Better Service Experiences so you can drive greater value from your...
In ServiceNow, the SAM (Software Asset Management) License Counters job scans the instance for software installations. Software counters allow asset managers to verify compliance by reconciling the nu...
Calling all Asset Managers!Are you managing Software Assets? Our product teams are conducting research into how our customers are doing Software Asset Management (SAM). Please take a few minutes to an...
In order to define a new On-Call rota, we can make use of the wizard which opens when selecting the Create New Schedule in the menu, under the On-Call Scheduling block.For this short tutorial we are g...
The Repeat Until attribute on Schedule Entries provides a way to alter the start and/or end time of a rota and how it repeats.Imagine a scenario where from a particular date, rotations should change f...
A sometimes ignored feature in the On-Call scheduling functionality is the ability to add child schedules, in order to include or exclude other schedules to build complex but clear rosters.To make the...
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🔎 Troubleshooting & Preventing Duplicate Task Num...
