Calling all Asset Managers!Are you managing Software Assets? Our product teams are conducting research into how our customers are doing Software Asset Management (SAM). Please take a few minutes to an...
In order to define a new On-Call rota, we can make use of the wizard which opens when selecting the Create New Schedule in the menu, under the On-Call Scheduling block.For this short tutorial we are g...
The Repeat Until attribute on Schedule Entries provides a way to alter the start and/or end time of a rota and how it repeats.Imagine a scenario where from a particular date, rotations should change f...
A sometimes ignored feature in the On-Call scheduling functionality is the ability to add child schedules, in order to include or exclude other schedules to build complex but clear rosters.To make the...
ServiceNow is a SaaS offering hosted in a high availability data center pair with industry leading uptime. But what does cloud architecture mean for your business? Primarily, it means that your IT des...
One of the new features released in Istanbul is the ability to modify an On-Call roster by changing, adding and removing users without affecting historical data. In previous releases, when a team memb...
Here's a recording of a panel discussion about the future of artificial intelligence for customer support. It was moderated by Kate Leggett from Forrester Research. Panelists (left to right): Nitin Na...
I have received quite a few questions about how to configure blackout and maintenance schedules over the last few months, so I thought an explanation of schedules may help someone else. Within the Cha...
Functions — this is something not used when coding • Catalog client scripts • Catalog UI Policies • UI Macros • UI Pages • UI Scripts In the world of coding functions are your Super Friends. Functions...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE Assumes basic knowledge and/or familiarity of ITIL, CMDB, an...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.DIFFICULTY LEVEL: INTERMEDIATEAssumes basic knowledge and/or familiarity of ITIL, CMDB, and ...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE Assumes basic knowledge and/or familiarity of CMDB and CI Re...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE Assumes basic knowledge and/or familiarity of CMDB and CI Re...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE Assumes basic knowledge and/or familiarity of CMDB and CI Re...
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The Pitfall: Dynamic Conditions in SLA Definitions
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🔎 Troubleshooting & Preventing Duplicate Task Num...
