Debugging SAML in ServiceNow and ADFS 2.0

Suppose the SAML related plugin is activated and external authentication is enabled in SAML properties of your ServiceNow instance, if you are facing trouble while logging in to the instance using SAM...

Investigate a Form Field Gone Missing

One of the common UI issues encountered is when a user (or users) notices that a field is no longer visible on the form, be it after an upgrade or eventually. The first thought in your mind was probab...

The Right Software Rights Calculations

There is no denying it. Software licensing is a tricky topic. Sometimes, the metric used to calculate software is fairly straight forward. An example of a simple model is Per workstation, which uses o...

Lets talk UI/UX: Contextual Search + Catalog + Incident

Catalog Items only exist for a few reasons:- collect the right info so we can...- launch the right workflow- which (at minimum) automates task order and approval triggersBut Catalog is a *high frictio...

Configuring SLA Calculations with the glide.sla.calculate_on_display property

ServiceNow Service Level Agreements (SLAs) are contracts. In ServiceNow, the Service Level Agreements application allows you to create definitions to apply to the different kinds of task records in th...

Service Visibility: The Ticket to a Clear Path Ahead

Ever tried to drive though a snowstorm blindfolded? You shouldn't, and neither should your IT Organization.We give a lot of thought to visibility in our daily lives by always taking measures to ensure...

Known Error of the Week: CI forms load slowly and may cause a node out-of-memory condition if they include a CI Relations formatter and the CI has many downstream relationships

This week we're focusing on another out-of-memory known issue that exists in the base system product that effects the CMDB module. The related article is KB0546751: CI forms load slowly and may cause ...

How Much Does It Cost to Get Compliant?

Community member Rick Hanks posted a fascinating question: How can you estimate the cost required to reach compliance in the situations where you do not own enough software rights to cover the softwar...

Max Character Length: Catalog variables, Suggestion Fields & Choice Lists

There are many locations in ServiceNow where character length can be an issue. For example, the service catalog, suggestion fields, and choice lists. The Max length field is key to understanding and c...

Requesting a Change: Incident, Problem, Service Catalog

Many organizations have a change management process in place to control, assess, and manage both planned and unplanned changes. A critical early step in the process is determining how users can create...

Customize your service catalog's shopping cart

Many organizations spend a lot of time managing the contents of their service catalog, carefully editing the items and services available to their users. For a good experience with the service catalog...

Displaying variable sets in the correct order for catalog items

If you've upgraded to Eureka Patch 9, you may have noticed that variables in your variable sets are no longer displayed in their intended order. In addition, the default value for the Order field at t...

Knowledge Base Digest: Service Catalog - June 2, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Redirecting user logins - UI Scripts, Login Rules, or Installation Exits

UI Scripts, Login Rules, or Installation Exits? It seems as if some ServiceNow users are trying to use the same method for all angles of redirection. Using the same method for all aspects of redirecti...