How Much Does It Cost to Get Compliant?

Community member Rick Hanks posted a fascinating question: How can you estimate the cost required to reach compliance in the situations where you do not own enough software rights to cover the softwar...

Max Character Length: Catalog variables, Suggestion Fields & Choice Lists

There are many locations in ServiceNow where character length can be an issue. For example, the service catalog, suggestion fields, and choice lists. The Max length field is key to understanding and c...

Requesting a Change: Incident, Problem, Service Catalog

Many organizations have a change management process in place to control, assess, and manage both planned and unplanned changes. A critical early step in the process is determining how users can create...

Customize your service catalog's shopping cart

Many organizations spend a lot of time managing the contents of their service catalog, carefully editing the items and services available to their users. For a good experience with the service catalog...

Displaying variable sets in the correct order for catalog items

If you've upgraded to Eureka Patch 9, you may have noticed that variables in your variable sets are no longer displayed in their intended order. In addition, the default value for the Order field at t...

Knowledge Base Digest: Service Catalog - June 2, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Redirecting user logins - UI Scripts, Login Rules, or Installation Exits

UI Scripts, Login Rules, or Installation Exits? It seems as if some ServiceNow users are trying to use the same method for all angles of redirection. Using the same method for all aspects of redirecti...

Managing incident priority

Incident priority is a critical part of resolving incidents. Without a framework for establishing priority, it is difficult to meet service level agreements and trigger incident escalations appropriat...

Defining Service Catalog variable question choices

A service catalog is often a critical way that you interact with your users. Providing a structured, easy to navigate, and intuitive listing of available products and services enables users to get wha...

Hide and Seek with Software Installations

I recently got the question in an Asset Management class: Our discovery sources find all sorts of installations that are just distractions when it comes to Software Asset Management. Is there a way to...

How I Used Surveys to Drive Project Engagement - P3

PREVIOUS EPISODES For those just joining us, this blog follows my adventures in using ServiceNow surveys to build project engagement and extract actionable info from project participants where-ever po...

How I Used Surveys to Drive Project Engagement - P2

PAST EPISODES Episode 1 EPISODE 2 - WHICH FLAVOR OF KOOLAID? One hour prior to our first preview to the future ServiceNow users. Lamenting that we'd spend 2 hours demo-ing but have nothing to show for...

How I Used Surveys to Drive Project Engagement - P1

EPISODE 1 - IF KOOLAID IS THERE, DRINK IT People, Process, & Tools. The so called trinity of success that makes no sense at all. Process and Tools are metaphors for people's attention, participation, ...

Get the Continue Shopping button working in your Service Catalog

If you are having issues with your Continue Shopping button in your Service Catalog redirecting you to the wrong page, this may be because you need to update your Continue Shopping catalog settings.In...