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ginesdoleratorm
ServiceNow Employee
ServiceNow Employee

In order to define a new On-Call rota, we can make use of the wizard which opens when selecting the Create New Schedule in the menu, under the On-Call Scheduling block.

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For this short tutorial we are going to create a 8:00am to 5:00pm rota for the group Application Development.

In the first step of the wizard we select the schedule name, the group the schedule applies to and when it begins.

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In the second step of the wizard we select the existing Workday 8:00 — 5:00 schedule type. This already defines the schedule to cover Monday to Friday from 8:00 to 17:00. If existing schedule templates would not fit our requirements, we would be able to define a custom schedule in this step if we select not to use existing schedule, or we can extend it or refine it once is created as shown in Use include/exclude Schedules to define comprehensible rosters.

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In the last step of the wizard we just need to select the number of duty rotation and pick the member of the Application Development team participating in the On-call rota.

Note that a roster will be created in the rota for each duty rotation.

In this step we can also configure the notification settings for this rota.

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After submitting the form, a new rota is created attached to a new Schedule named Rota 8-5 weekdays, as shown in the image below.

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Once the rota is created, the rosters can be modified, accessing them from the included list, for example, to change the rotation interval (e.g., members should rotate daily instead of weekly), change the order of the members, or to set availability period (e.g., to consider a maternity leave) as shown in On-Call Scheduling Members available from and to.

The On-Call Calendar gives us an interactive view of the rosters for each group.

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