35th Family Release ServiceNow Washington D.C. top 25 Features is here.
Here is quick demo of Washington D.C Release https://youtu.be/q628bve6ivs Please share and subscribe. #WDC #Washington
Blog Articles
When IT Service Management meets GenAI there is no looking back
Getty Images To go forward you need to look toward the future—not the past. There are times in life when you have to go back to move forward. When you miss your exit on the freeway, for instance, or y...
Watch: Customer Zero: How our People & GenAI are Elevating Digital Services
Generative AI is here, in all its exciting use cases. But many organisations still face the same challenge: how to integrate GenAI quickly, safely, and seamlessly into workflows without comprising sec...
ServiceNow Knowledge Management Authoring Experience – Survey
All ServiceNow customers are welcome to participate. Is authoring articles, managing, or curating content for your company’s Knowledge Bases part of your job responsibilities? Help evaluate the Servic...
SLA split transaction
Why did my SLA not attach? My SLA did not pause, why? A common reason why SLAs do not behave as expected is due to a transaction being split, but what does that mean, how do I identify the cause, and ...
Normal Changes - how do they work?
Ever wondered how Change Requests progress from one state to another, how Change Approval Policies are processed in Flow? - If the answer to either is yes, you are in the right place! Let's start off ...
ITSM Product Roadmap
One of the deliverables of my role, as a leader in ITSM Product Management, is delivering roadmap enablement sessions to our customers and partners. This is a part of the job that gives me immense job...
ServiceNow Employee Center Pro & ITSM: Proactively serving your employees
ServiceNow Employee Center Pro & ITSM: Proactively serving your employees You want to be a resilient and digital-first organization ready to face any business challenge that may arise. To do that, you...
What's new in the Vancouver release for IT Service Management
Welcome to the Vancouver release of ITSM! We are super excited to bring you amazing innovations that will create value across your organization with simplified experiences and purposeful automation. A...
Manager research opportunity - Performance Analytics
IT Service Managers/Incident Managers/Help Desk Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...
Elevating Organizational Performance using Continual Improvement Management
ServiceNow's CIM framework provides a structured approach to identify areas for improvement and seamlessly initiate, track, and measure those improvements. Implementing CIM within ServiceNow can lead ...
Critical Apps for ITSM Pro 101
In today’s dynamic business landscape, effective IT service management (ITSM) is paramount for organizations striving for operational excellence. ServiceNow’s ITSM Pro solution offers a comprehensive ...
Troubleshooting Service Level Agreements [SLA] with the data collector
At Servicenow we use the SLA data collector script output to give us an overview of all of the SLA engine setup as well as giving us some common mis-configurations and general pointers to what is caus...
ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt!
We’d love to hear from you regarding a new feature focused on assisting IT analysts with managing their assigned work. We are seeking feedback on design concepts that aim to help team members efficien...
