ITSM blog

SLA split transaction

Why did my SLA not attach? My SLA did not pause, why? A common reason why SLAs do not behave as expected is due to a transaction being split, but what does that mean, how do I identify the cause, and ...

Normal Changes - how do they work?

Ever wondered how Change Requests progress from one state to another, how Change Approval Policies are processed in Flow? - If the answer to either is yes, you are in the right place! Let's start off ...

ITSM Product Roadmap

One of the deliverables of my role, as a leader in ITSM Product Management, is delivering roadmap enablement sessions to our customers and partners. This is a part of the job that gives me immense job...

ServiceNow Employee Center Pro & ITSM: Proactively serving your employees

ServiceNow Employee Center Pro & ITSM: Proactively serving your employees You want to be a resilient and digital-first organization ready to face any business challenge that may arise. To do that, you...

What's new in the Vancouver release for IT Service Management

Welcome to the Vancouver release of ITSM! We are super excited to bring you amazing innovations that will create value across your organization with simplified experiences and purposeful automation. A...

Manager research opportunity - Performance Analytics

IT Service Managers/Incident Managers/Help Desk Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...

Elevating Organizational Performance using Continual Improvement Management

ServiceNow's CIM framework provides a structured approach to identify areas for improvement and seamlessly initiate, track, and measure those improvements. Implementing CIM within ServiceNow can lead ...

Critical Apps for ITSM Pro 101

In today’s dynamic business landscape, effective IT service management (ITSM) is paramount for organizations striving for operational excellence. ServiceNow’s ITSM Pro solution offers a comprehensive ...

Troubleshooting Service Level Agreements [SLA] with the data collector

At Servicenow we use the SLA data collector script output to give us an overview of all of the SLA engine setup as well as giving us some common mis-configurations and general pointers to what is caus...

ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt!

We’d love to hear from you regarding a new feature focused on assisting IT analysts with managing their assigned work. We are seeking feedback on design concepts that aim to help team members efficien...

What's new in the Q2 ServiceNow Store for IT Service Management

Interspersed with our family releases, we continually update our key capabilities via the ServiceNow Store. Today I'd love to share a few of the latest innovations recently released and some other upd...

Research opportunity - knowledge management article authoring experience

All ServiceNow customers are welcome to participate in this research opportunity. Are authoring articles, managing or curating content for your company’s Knowledge Bases part of your job responsibilit...

inloook! Your company got acquired. Let’s consolidate! Part 2

Enterprises have multiple ServiceNow instances for many good reasons, for example: data residency requirements, regional or business unit autonomy, history of acquisitions, etc... Consolidating into o...

What's new in Utah for IT Service Management & DevOps

Welcome to the Utah release of ITSM! We are super excited to bring you amazing innovations that will create value across your organization with simplified experiences and purposeful automation. As wit...

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