ITSM blog

Problem Management – What’s new in Xanadu

Introducing problem management models in Xanadu, and the dynamic overview tab for problem records in Service Operations Workspace (SOW) 6.x. Updated for SOW 6.1.Last time we looked at what was new in ...

Resolve incidents quicker and elevate user experiences with the Xanadu release of ITSM

Resolve Incidents Faster and Elevate User Experiences with the Xanadu Release of ITSM In the ever-evolving world of IT service management, staying ahead of the curve is essential. The Xanadu release o...

Watch: How to Transform the Digital Employee Experience with DEX!

Keen to see what DEX can do for your employee experience? Join me for a live demo on Wednesday 28th August to explore how to: Enable employees to solve their own issues without contacting IT Give serv...

Xanadu General Availability 10th Sep

Business Continuity Management - A Quick Demo

https://youtu.be/x8awRZ_pvyo

Hiding workspaces from header menu in Next experience: -

Recently, I encountered a requirement to hide the workspace menu in the Next Experience. This is necessary for various reasons, such as improving user interface, or restricting access to certain works...

ITSM Instructor-led Training - list of upcoming classes

There is nothing better than an instructor-led ServiceNow course. We cover the material in the on-demand course and then usually go a little further. We explore questions presented by students. We tal...

ServiceNow - Unknown To Known - Ep21 With James Downs: AIOPS Special

  https://youtube.com/live/czv4eUMEBmU

Implementing Service Level Objectives (SLOs) within SOW: A Customer Use Case

In today's digitally dynamic environment, ensuring that services are always available and reliable is crucial, especially for high-traffic applications. One of our key customers, a leading app in the ...

ServiceNow - Unknown To Known - Ep19 With Jerry Wong - Rising Star 2024

  Link to Join : https://youtube.com/live/hi1DHiLeOf4

Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical dat...

#servicenow Creator Studio || My New Friend || Quick Demo #washingtondc

#washington #servicenow #servicenowdeveloper #upgrade #patch A quick demo of @servicenow Creator Studio. https://youtu.be/6lQWr-cBfo0

Problem Management – What’s new Washington

Manage problems and problem tasks in Service Operations Workspace (SOW) 5.0.It’s been a while, last time we looked at what was new in San Diego. What’s new at a glance in Washington: With Problem Mana...

Share Your Experience with AI in ITSM & Get a $25 Gift Card!

Limited Time Oppurtunity We invite you to leave a review by June 3rd with Gartner Peer Insights about your honest experience using our AI applications for IT Service Management to qualify for a $25 gi...

Blog Articles