ITSM blog

Problem Management – What’s new Washington

Manage problems and problem tasks in Service Operations Workspace (SOW) 5.0.It’s been a while, last time we looked at what was new in San Diego. What’s new at a glance in Washington: With Problem Mana...

Share Your Experience with AI in ITSM & Get a $25 Gift Card!

Limited Time Oppurtunity We invite you to leave a review by June 3rd with Gartner Peer Insights about your honest experience using our AI applications for IT Service Management to qualify for a $25 gi...

Modern Change Webinar Recording & Presentation May 2024

If you missed it or were looking to share or re-watch the recording, find below the recording of the "Modernizing Change Management" webinar held on May 2nd, 2024 and a PDF attachment of the presentat...

Boost your teams’ ServiceNow skills and unlock your potential through Now Learning

Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and busine...

SITS24 - Modern Change Management - Attendee Resources

Thanks for attending the Modern Change Management session in the ServiceNow mini-theatre at SITS24. We covered a lot of information in a short time; Here are some useful resources that can help you on...

Implement in 15: Now Assist for ITSM - Virtual Agent and Incident Management (March 2024)

Thanks for watching our Implement in 15 video on ITSM Now Assist. If you haven't seen the video; you can find it here on the ServiceNow Community Youtube Channel: https://youtu.be/s1omDoQXGXg Here are...

What's new in the Washington D.C. release of IT Service Management

Welcome to the Washington D.C. release of ITSM! We are super excited to bring you amazing innovations that will create value across your organization with simplified experiences and purposeful automat...

AI and automation: Voice of 3 customers

Why use AI and Automation? Customers recognize the ever-evolving landscape of technology and understand that staying ahead requires cutting-edge solutions. They implement AI and automation in their IT...

How to Create a Report in ServiceNow: A Step-by-Step Guide

How to Create a Report in ServiceNow: A Step-by-Step Guide As a ServiceNow administrator, creating reports is a key part of your role in helping stakeholders gain insights and make informed decisions....

Unleashing the Power of To-Do Lists in ServiceNow Administration

Incorporating to-do lists into your toolkit can significantly enhance your productivity and streamline your daily tasks. By doing so, you'll not only regain control over your tasks but also elevate th...

35th Family Release ServiceNow Washington D.C. top 25 Features is here.

Here is quick demo of Washington D.C Release https://youtu.be/q628bve6ivs Please share and subscribe. #WDC #Washington

When IT Service Management meets GenAI there is no looking back

Getty Images To go forward you need to look toward the future—not the past. There are times in life when you have to go back to move forward. When you miss your exit on the freeway, for instance, or y...

Watch: Customer Zero: How our People & GenAI are Elevating Digital Services

Generative AI is here, in all its exciting use cases. But many organisations still face the same challenge: how to integrate GenAI quickly, safely, and seamlessly into workflows without comprising sec...

ServiceNow Knowledge Management Authoring Experience – Survey

All ServiceNow customers are welcome to participate. Is authoring articles, managing, or curating content for your company’s Knowledge Bases part of your job responsibilities? Help evaluate the Servic...

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