Calling all users of Workspace! We need your help to shape the future of Playbook platform features (around prioritization, assigned activities, and progress tracking). Our product team would love to ...
Within the ServiceNow Leading Practices team, we're often asked for advice on categorizing/meta-tagging IT service tasks (Incidents, Problems etc.). Today i'd like to share with you a quick reference ...
Most customers are aware that ServiceNow capabilities have grown significantly over the years to natively support many forms of interaction. Its worth taking stock of where your Help Desk and organiza...
As the ServiceNow product team, we are constantly in touch with customers to better understand how they are using our product. In recent conversations, we discovered that there is a need for team lead...
This video is helpful for people who face challenges while debugging the server scripts in ServiceNow.
A discussion of the new Service Operations Workspace and how this next experience solution helps deliver the right information at the right time for both ITSM and ITOM. . at the same time breaking dow...
This year at Knowledge starting May 11, ServiceNow practitioners will share a variety of stories describing how we use ITSM and ITOM in our IT operations (now called Digital Technology). We will discu...
ITSM Success Dashboard provides insights to the IT leadership teams and process owners so that they can measure the performance and improvement of their ITSM implementation using the KPIs defined by S...
Use Digital Portfolio Management as a unified workspace to view and collectively manage all your solutions - services, applications, and products. [high level overview]
Keep developers happy and boost productivity. Connect dev tools to change management for automatic ticketing and approval. Maintain reliability and compliance. [high level overview]
ServiceNow Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management workflows. Configure your agent experience using the easy-to-n...
Automate and optimize technology service operations by bringing together ITSM + ITOM on a single unified platform, to expand resilient, cost-effective services while delivering extraordinary employee ...
Improve the problem life cycle. Last time we looked at what was new in Rome. What’s new at a glance in San Diego: Record when a problem moves to Fix in ProgressInclude known error articles when using ...
How would you rate your current Knowledge Management program? Learn the benchmarks for a successful program in these three snackable videos. Jeff Vargas, a ServiceNow expert, reviews his tips for doin...
