IT Service Task - Categorization

Within the ServiceNow Leading Practices team, we're often asked for advice on categorizing/meta-tagging IT service tasks (Incidents, Problems etc.). Today i'd like to share with you a quick reference ...

How to view the end-to-end user interaction as a single journey and the products required to be implemented

Most customers are aware that ServiceNow capabilities have grown significantly over the years to natively support many forms of interaction. Its worth taking stock of where your Help Desk and organiza...

View Walk-up Interactions by Assignment Group

As the ServiceNow product team, we are constantly in touch with customers to better understand how they are using our product. In recent conversations, we discovered that there is a need for team lead...

Debug the server sctipts in servicenow using background script and fix scripts

This video is helpful for people who face challenges while debugging the server scripts in ServiceNow.

AI Service Operations (ITSM + ITOM Collaberation)

A discussion of the new Service Operations Workspace and how this next experience solution helps deliver the right information at the right time for both ITSM and ITOM. . at the same time breaking dow...

Now on Now: Check out the Knowledge playlist of ITSM / ITOM sessions

This year at Knowledge starting May 11, ServiceNow practitioners will share a variety of stories describing how we use ITSM and ITOM in our IT operations (now called Digital Technology). We will discu...

ITSM Success Dashboard - ServiceNow (San Diego Release)

ITSM Success Dashboard provides insights to the IT leadership teams and process owners so that they can measure the performance and improvement of their ITSM implementation using the KPIs defined by S...

Digital Portfolio Management - ServiceNow (San Diego Release)

Use Digital Portfolio Management as a unified workspace to view and collectively manage all your solutions - services, applications, and products. [high level overview]

DevOps Change Velocity - ServiceNow (San Diego Release)

Keep developers happy and boost productivity. Connect dev tools to change management for automatic ticketing and approval. Maintain reliability and compliance. [high level overview]

Service Operations Workspace - ServiceNow (San Diego Release)

ServiceNow Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management workflows. Configure your agent experience using the easy-to-n...

What is "Service Operations" to ServiceNow?

Automate and optimize technology service operations by bringing together ITSM + ITOM on a single unified platform, to expand resilient, cost-effective services while delivering extraordinary employee ...

Problem Management – What’s new San Diego

Improve the problem life cycle. Last time we looked at what was new in Rome. What’s new at a glance in San Diego: Record when a problem moves to Fix in ProgressInclude known error articles when using ...

Your Buzzfeed list of best practices for Knowledge Management

How would you rate your current Knowledge Management program? Learn the benchmarks for a successful program in these three snackable videos. Jeff Vargas, a ServiceNow expert, reviews his tips for doin...

Hidden Gems: Requested For Variable Type

Requested For Variable Type Where is it used? The 'Requested for' variable type forms part of the delegated request functionality introduced in the Paris release, enhancing the Service catalog. It add...