ITSM blog

CloseIncidentWhenProblemIsClosed

Use of isTemplate in client script

In this video we have discussed about the use of isTemplate in onchange client script

Servicenow Flow Designer Send Message To Slack

Jira To ServiceNow Integration Part1

ServiceNow change management - CalculateChangeLeadTime

This video shows how to calculate duration between planned start date and current date time using schedule. https://community.servicenow.com/community?id=community_article&sys_id=cf112ad81b152c101e579...

ServiceNow Normalization Data Services

ServiceNow Update KB Article With RITM Variable Values

Create HTML with RITM variable values. script : https://community.servicenow.com/community?id=community_article&sys_id=a8fde43ddbf12810fa192183ca961953

What’s new in IT Service Management for the San Diego release

There is so much happening in the San Diego release. I am excited to share some of the updates with you. We continue to innovate and enhance in service of you, our customers. No matter where work happ...

Digital Portfolio Management Success Pack for implementing a single, holistic view of all your apps and services

I’m delighted to announce the latest Now Create Success Pack: Digital Portfolio Management. It contains a range of leading practice guidance to help customers and partners implement this innovative an...

Now on Now: 4 ways IT support can scale and deliver exceptional service

ServiceNow IT Support had to scale to meet an exponential increase in case volume, all while maintaining its high standards for service. In this new #NowOnNow blog, read how these four changes made al...

Shape the Future of ServiceNow’s Modern Intranet!

Calling all Application or Service Owner, Admins, and Business Process Analysts! We are excited to extend the invitation to participate in a unique research opportunity! We aim to identify opportuniti...

TechBytes Episode 60: Workforce Optimization for ITSM

In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full adv...

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Build catalog items - in production!

With its first release in Quebec, Catalog Builder has already started being positioned as a game changer. Most of the customers we've spoken to are either already using it, or have an active roadmap t...

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