ITSM blog

Hidden Gems: Requested For Variable Type

Requested For Variable Type Where is it used? The 'Requested for' variable type forms part of the delegated request functionality introduced in the Paris release, enhancing the Service catalog. It add...

Standard Change Template

Servicenow Scheduled Inbound Email Data Import

Servicenow Assignment Rule Catalog Task

CloseIncidentWhenProblemIsClosed

Use of isTemplate in client script

In this video we have discussed about the use of isTemplate in onchange client script

Servicenow Flow Designer Send Message To Slack

Jira To ServiceNow Integration Part1

ServiceNow change management - CalculateChangeLeadTime

This video shows how to calculate duration between planned start date and current date time using schedule. https://community.servicenow.com/community?id=community_article&sys_id=cf112ad81b152c101e579...

ServiceNow Normalization Data Services

ServiceNow Update KB Article With RITM Variable Values

Create HTML with RITM variable values. script : https://community.servicenow.com/community?id=community_article&sys_id=a8fde43ddbf12810fa192183ca961953

What’s new in IT Service Management for the San Diego release

There is so much happening in the San Diego release. I am excited to share some of the updates with you. We continue to innovate and enhance in service of you, our customers. No matter where work happ...

Digital Portfolio Management Success Pack for implementing a single, holistic view of all your apps and services

I’m delighted to announce the latest Now Create Success Pack: Digital Portfolio Management. It contains a range of leading practice guidance to help customers and partners implement this innovative an...

Now on Now: 4 ways IT support can scale and deliver exceptional service

ServiceNow IT Support had to scale to meet an exponential increase in case volume, all while maintaining its high standards for service. In this new #NowOnNow blog, read how these four changes made al...

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