ITSM blog

DevOps Change Velocity - ServiceNow (San Diego Release)

Keep developers happy and boost productivity. Connect dev tools to change management for automatic ticketing and approval. Maintain reliability and compliance. [high level overview]

Service Operations Workspace - ServiceNow (San Diego Release)

ServiceNow Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management workflows. Configure your agent experience using the easy-to-n...

What is "Service Operations" to ServiceNow?

Automate and optimize technology service operations by bringing together ITSM + ITOM on a single unified platform, to expand resilient, cost-effective services while delivering extraordinary employee ...

Problem Management – What’s new San Diego

Improve the problem life cycle. Last time we looked at what was new in Rome. What’s new at a glance in San Diego: Record when a problem moves to Fix in ProgressInclude known error articles when using ...

Your Buzzfeed list of best practices for Knowledge Management

How would you rate your current Knowledge Management program? Learn the benchmarks for a successful program in these three snackable videos. Jeff Vargas, a ServiceNow expert, reviews his tips for doin...

Hidden Gems: Requested For Variable Type

Requested For Variable Type Where is it used? The 'Requested for' variable type forms part of the delegated request functionality introduced in the Paris release, enhancing the Service catalog. It add...

Standard Change Template

Servicenow Scheduled Inbound Email Data Import

Servicenow Assignment Rule Catalog Task

CloseIncidentWhenProblemIsClosed

Use of isTemplate in client script

In this video we have discussed about the use of isTemplate in onchange client script

Servicenow Flow Designer Send Message To Slack

Jira To ServiceNow Integration Part1

ServiceNow change management - CalculateChangeLeadTime

This video shows how to calculate duration between planned start date and current date time using schedule. https://community.servicenow.com/community?id=community_article&sys_id=cf112ad81b152c101e579...

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