5 Whys RCA

Samyak Jain2
Tera Guru

‎10-03-2024 02:17 AM

Hello All,

 

I want to know how 5 Whys RCA is enabled for problem management in ServiceNow.

 

Thanks & Regards,

Samyak Jain

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amaradiswamy
Mega Sage

‎10-03-2024 03:11 AM

Hi @Samyak Jain2 

ServiceNow follows ITIL framework to implement ITSM applications.

 

I think as per OOB, there is no specific 5 why analysis. But, servicenow provides even better model for problem management RCA. Below uis the OOB process lifecycle for Problem management

amaradiswamy_0-1727950110670.png

amaradiswamy_1-1727950173363.png

 

amaradiswamy_2-1727950218627.png

 

 

I have copied above images from nowcreate. Please review the below useful resources for problem management application in ServiceNow

https://nowlearning.servicenow.com/nowcreate/en/pages/nc-search?id=search&spa=1&q=problem%20manageme...