ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How do we set the category and sub category based on CI

Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI.   Regards, Tharun

Tharun13 by Tera Contributor
  • 1433 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set minimum character length for variables of single-line text

Is there a way to set a minimum character requirement for a single-line text? I have a field whose value must be at least 14 characters and start with a "C." I've placed a help text but want to make it lazy proof I found Service Catalog variable att...

MS teams Integration

Is there a Microsoft teams integration that would allow us to spawn a chat from ServiceNow task? Specifically we are looking to do this from a problem. They are hoping to be able to click a link and spawn a chat that would automatically bring in key ...

Resolved! SLA

Hello Everyone, I got once incident in which user has raised one access request . RITM was closed 7 days back but still it’s SLA is running and user is getting notifications for SLA breach %. What would be the cause and how it can be fixed?

Rahulkalra by Tera Contributor
  • 934 Views
  • 11 replies
  • 0 helpfuls

Resolved! I want regular expression for only AUD $ for the currency field?

Hi All,Actually on Record producer , for currency field i have created one Regular expression , but it allows only $ and numbers, but i want like  "AUD $", it only allows those three letters before $, after that only numbers? Please help me on thisTh...

Deepika61_0-1699029886218.png
Deepika61 by Tera Contributor
  • 403 Views
  • 1 replies
  • 2 helpfuls

Retrieve Flow Status with ExecutionID via REST API

Hi All,Is there a way to get a flow status and results with a REST API call using the ExecutionID? I see that the sys_flow_context has the flow executions along with the status, but I don't see the results in that table. I can get by with just the st...

Stop admin impersonation

How can i stop admins to restrict impersonation of other admins.Tried multuple codes but its not working flawlessly.   Tried modifying "ImpersonateEvaluator" out f box script include but it didn't work. I have used the accepted solutions from cmmunit...

Kirtiman by Tera Contributor
  • 2049 Views
  • 8 replies
  • 0 helpfuls

Update list script

Hi everyone,I've added a script to run on a business rule which pushes the required_persona from the request to the user profile which adds it to an existing list field called u_software. However cant seem to get it to work.Any suggestions where I'm ...

Community Alums by Community Alums  
  • 303 Views
  • 2 replies
  • 0 helpfuls

Resolved! convert unicode characters from HTML code

In one of my portal widget, I need to replace HTML Code of unicode characters with actual character to convert it to readable text. I'm unable to find a solution for this. Any ideas to achieve this?

divyamodi by Mega Contributor
  • 2453 Views
  • 4 replies
  • 4 helpfuls

Resolved! Client script for Change requests to auto-populate form fields

HiI have a requirement when the configuration item on a change request is chosen with certain value then various fields in the form should be auto populated. I've been looking to achieve this with a client script set to onChange on the configuration ...

Rob96 by Tera Contributor
  • 562 Views
  • 3 replies
  • 1 helpfuls