Hi all,I have created a business rule to copy comments from RITM to Approval. But if there are 16 approvers, the comment is copied only to the 1st record. Even if the comment has been posted by the 2nd approver, then the comment returns back from RIT...
Hi All, My Requirement is when ever someone mentions any user with @ in RITM or INC worknotes/additional comments they need to be notified with what is mentioned in the worknotes or additional comments . for this i have used existing OOB email script...
Hi everyone.I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) f...
Hello, User A has the Admin role who can see all the knowledge articles and catalog item in search field on Service portal. User B is end user and is not able to get the same search results as User A for instance User A gets 8010 results and for the ...
Hi there, I am trying to display the user email from the user list collector in the info box but this is not working on the requested item and catalog task. can anybody please help me with the code... This is working on the item view on the portal bu...
Hi, I want to know if this is how flow designer works in Servicenow. I have created catalog task under If logic in Servicenow, I want to update the status of this catalog task if RITM is opened, but the catalog task that got created under if logic i...
I have an offboarding workflow triggered by a catalog item.There is a variable in the form called "employee_name". I would to setup a task in my workflow if this user has an "itil" role.I can't seem to figure out how to get this information from the ...
I have a request to report on Affected CI's from a Change request. In Test I was able to find Affected CI table, but it is not in Production.The Report that I want would give me something similar to below. (Mind you it is not giving me the result, bu...
Hi All! I have a Catalog UI Policy which make one field in INC form read only.I want to add condition to check if currently logged in user has role 'admin' to exclude this users to make them able to change this field if it will be needed.So condition...
Hi All, I have a requirement , to find the duplicate user records based on the name and to find the users based on the last login in 3 months and 6 months looking your help
Hi All, I have issue on a catalog item variable autopopulate from backend. I have created a new catalog itemAdded 3 Variables 1. Requested for ( User reference table)2. User Email ( Auto populate from user reference table dot-walkin EMAIL)3. Reportin...
Hello all, This Flow design have stumped me for several days. Below is my requirements and I have everything working EXCEPT getting the 2 secondary additional tasks that need to open when 'Not Remediated' is chosen on the third task (#3): Here is on...
Hi, I have a question groups are not showing in the assignment group initial the group where showing in assignment group. Later we removed the role from the group and added the role in one parent group and made these groups as child to it. Post this ...
I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a select box in the question choice i need to be auto assigned based on this how can we achieve this through workflow.The bel...
Hello Team, when email triggered with activity Stream @mention Email which doesn't include work notes. How should I add work notes in the below mailsscript. existing mails script is : (function runMailScript( /* GlideRecord */ current, /* TemplateP...
