Hi Team, By mistake we have deleted the Incident page. And we have restored back but Incident page is not opening. When we have clicked on Incident number it is redirecting to home page it self. Can anyone help on this please. Screenshot attached for...
Hi All, do we know how related list opens form specific to the column when we click on any of the value. For example , Approver list on Change form, when we click on Requested in the State column it opens sysapproval_approvers form. Similarly when we...
Have You Work On SLA’s If Yes Then Suppose There Are 2 Users One From Japan And One From India Sla Trigger From The India Locations What’s The Time Shows For The Japanese Users? On The Basic Of Time zone How Can You Achieve It?
Hi All,I am referring for SOW and I found the below link for it's feature. https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-release-updates/ta-p/2627328 Here I had one doubt that how to get investigate ta...
In the contextual search menu, whenever we are raising an incident, for example, "Outlook not working," if we write this issue in the short description, it should display the knowledge articles related to fixing issues related to Outlook. Now, my tas...
How to convert this: 20220831T000000Z into a date time
Hi folks, Recently the instance got upgraded to Vancouver. From then the UI Actions are shrunk in size or got smaller like we could not even read the UI Action names. The buttons are configured in custom table in custom application, this issue happen...
The use of the semantic intelligence function. If you have any experience with verification and experience, please let me know. 1.The result of intelligent learning shows "Error while training solution". By checking the log, it is found that the repe...
Dear All, I want to override 'calculate_duration' field in Requested Item table, which inherits this field from task table. I am not able to see "Dictionary Override" related list in work instance. However, it is visible in my personal instance. I ch...
Hi everyone,Is there any way to get Case history saved locally using API request? Similar as downloading case attachments?The case history view can be accessed using <servicenowInstance>/now/print/ticket/<table>/<case_sysID> but I m having trouble do...
I have a situation with a customer where they are requesting that multiple problem tasks are associated with the same problem. I have told them this is not best practice. I have explained that the Problem is the Parent, and the PTASK(s) the child of...
I assume this can be one shift, and it sort of looks right on the calendar. But it does not appear to extend out 12 weeks, just showing the coming weekend. Any thoughts on what I am doing wrong?
What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.
How to create a report with no. of times each user logged in last 30 days What i have done so far is :But i need to show number of times each user logged in last 30 days, Please guide!! Thanks!!
Hi,I have created a Assignment rule but it is not working as expected. But if i submit the incident from portal it is showing different group Thanks,
