How is RITM created automatically when Request is approved? Can anyone help me that OOB script? When ever a request is approved or Stage & State= Approved an RITM is automatically and a Workflow is attached. Can anyone help me with the OOB script or ...
Hi Team, I have created custom views for XYZ table. views are like: abc view def view xyz view. So here my query is when user opens XYZ records in list view ,xyz view will be applied on that list by de...
Hello everyone, I'm working on a workflow and in one of my tasks I'm displaying a couple of variables as mandatory. However, if the assigned user decides to close this task as incomplete, I need to make them non-mandatory in order for the user to be ...
Hello all,I have a custom table - u_m2m_sys_user_cmdb_ci_service with 3 fields - User(sys_user), CI 1(u_cmdb_ci_service) and CI 2 (u_dev_prod_ci_secondary) I need to create a variable on a catalog item to reference this table. However I need to query...
Hi All,In computer (cmdb_ci_computer) table, I want to make "Serial Number" field to be unique. How to achieve it?If I right click the "Serial Number" field and go to dictionary, it is showing me the parent / base table (cmdb).As there are duplicates...
Hello All, We are doing an integration of Service now with an external platform using REST API script. If a form is submitted on the external platform then RITM ticket is created on service now. We are sending attachments from the external platform ...
Hello expert, I am not expected like this from community, I am trying to find resolution from last week but not satisficed. How can replicate a record from one instance to another via rest integration but sys_id should be same between instance. Than...
We were using the out of the box Service Portal>Widgets>Header Menu, which has two menu items: My Tickets and My Surveys and hides them unless >0. I was asked to always show My Tickets. To do so, I did the following: 1. Go to Service Portal>Widgets>H...
Hello Team,When I am running Import set on loaded 20 records. data is not getting transformed as well as no error in transform history. As well as import set state is also changed to "Test"."Coalesce" is already on on one fieldAny suggestion what wen...
Hi All,I am working on a workflow, as per the configuration of workflow if first catalog task state becomes closed complete then another task will be created.So there are mainly 2 catalog tasks are going to be created, there is a requirement for me i...
I have a requirement , where I have one tab in my related list as key and number , I want to make those two fields in my related list as read only .. how can I achieve it ? Note : I dont want to make the fields in the table as ready only , I want to ...
Hi! We've got an already worked on UI Action that copies change requests (not OOTB one) and there's this weird bug when we save the copied CR it'll always save it's type as Standard no matter what is the copied CR type is. This is the UI Actions code...
If anyone have worked on the requirement where we need to create a Incident via REST API by referencing Incident template.
Please help me. I would like to know how to Edit ACL control of function fields.I had been creating reports using function fields.However, due to security enhancements to ACL related to function fields, the reports are no longer displayed. I want to ...
Hello Team, I have a variable (grayed out) on a record which has been created via a record producer. I want to add that variable to the table list view. Could you please me with a way to achieve this. Thank you!! Pravallika