A catalog item to generate one REQ with multiple RITMs

[Wei_ Ling]

Now I have a maintain item, and when I click Submit, a REQ request and a RITM request item will be generated. Now the customer needs to generate three request items in one request, how should I do it?

I tried to manually generate two more request items using business rule, but neither my variable nor workflow ran two request items.

• Below is a normal RITM:

• Below is a abnormal RITM(No variables):

[jaheerhattiwale]

@Wei_ Ling You need to add all the items (3 in your case) to the cart. 

Then go to cart in the menu

Then proceed with checkout

This will create one request and add multiple (3 in your case) RITMs to the request.

To enable cart in portal

Go to "Service Portal > Portals" menu

Open your portal record and open main menu

Add the enable_cart in the JSON like below

OR

You can create order guides.

Go to below link for info

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/service-catalog-managemen...

Please mark as correct answer if this solves your issue. 

[Wei_ Ling]

Thank you for your answer, but I need to automatically generate three RITMs, rather than the user to operate this form, is there any way for automatic completion?

[jaheerhattiwale]

@Wei_ Ling Ok. Then create a after insert business rule on RITM

Add the below condition

Item is <YOUR ITEM NAME>

Script:

(function executeRule(current, previous /*null when async*/ ) {

var ritem = new GlideAggregate("sc_req_item");
ritem.addQuery("request="+current.request.toString());
ritem.addAggregate("COUNT");
ritem.query();

if(ritem.next()){
if(ritem.getAggregate("COUNT") < 3){
current.insert();
}
}
})(current, previous);

Please mark as correct answer if this solves your issue.

[Abhiii1]

Hello Wei

Did you finally get any operation that worked? If yes, could you please share I have a similar requirement