Hi Community,
We are currently designing a parent catalog item that consolidates multiple existing catalog items.
For example, we have four catalog items:
• Catalog A
• Catalog B
• Catalog C
• Catalog D
We created a single parent catalog item and added a dropdown variable that lists these catalogs (A, B, C, D). Based on the user’s selection, the relevant variables for the selected catalog item are shown dynamically.
The variables for each catalog item (A, B, C, D) are either copied from or referenced from their respective original catalog items. The visibility is controlled using UI Policies and Client Scripts, similar to how they work in the original catalog items.
Problem Statement
When a request is raised from the parent catalog item, and the user selects Catalog B, the variables appear correctly on the catalog form. However, after submission:
• Most of the variables related to Catalog B do not appear at the RITM (Requested Item) level
• The same variables appear correctly when Catalog B is requested directly (not through the parent catalog)
What We Have Checked So Far
• UI Policies
• UI Policy Actions
• Client Scripts
• Variable configurations
• Variable names and types
All configurations match the original Catalog B setup, and there are no differences in scripts or policies.
