About knowledge management process

EddyZ
Kilo Contributor

EddyZ_0-1729670654729.png

I'm not entirely clear about what this diagram is illustrating from Now Learning platform. Is it suggesting that while an article has been published within the workflow, its confidence level in knowledge management remains at "Not Validated"? That seems odd because typically, an article would need to be validated before it's published. Is there a scenario where an article could be published without validation? What's the rationale behind this design?

 

The doc I attached below as reference:

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/knowledge-management/conc...

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