Acknowledge button

[shohebshaikh]

When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge.

Please assist

[shohebshaikh]

Cannot see option as correct.

[Chuck Tomasi]

See if you find something similar as displayed in this video around the 20:00 mark.

Ask the Expert: Community Etiquette, TechNow Ep 27

[Snehal2]

Hi there,

You can do as specified below:

1. Status is the state of the incident.
2. Status-->1--->New
3. Status-->2--->Work In Progress

Code:

current.status = 2;

current.update();

action.setRedirectURL(current);

Hope this helps you...like if hepled u..!

Regards,

Snehal M