ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to translate related list in Service Operation Workspace

Hi, I'm trying to translate some labels in french in Service Operation Workspace.For exemple, In the Alert record (em_alert), I need to translate the 'Summary' field below : Another exemple, in the Incident record, I need to translate the related lis...

PascalJ_0-1721656147615.png PascalJ_2-1721656434202.png
Community Alums by Community Alums  
  • 635 Views
  • 3 replies
  • 0 helpfuls

Sending JSON object via outbound REST message

I have to send incident details in the below JSON format to third party tool . I have written the REST message and business rule on incident table to invoke the REST message. Could anyone please help me with the business rule script to send below JSO...

Mahesh111 by Tera Contributor
  • 1846 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need to show different fields in reference field pop up

Hello All, I have 2 tables Table 1: sc_cat_itemTable 2: cmdb_ci_linux_server On both above table I have created custom reference field 'Level of Service' referring to custom table 'u_sla_service_configuration' which has some data entries like below  ...

dharmeshrathod_0-1721635927108.png dharmeshrathod_1-1721636129124.png

Firt page redirection after login

Hi ,The requirement is to redirect all the users to service portal page after login . After logged in is the users have ITIL access should have option to navigate to ITIL view (that option can be added in header menu ) . Here I have tried to modify S...

Ragavi by Tera Contributor
  • 469 Views
  • 5 replies
  • 0 helpfuls

Question on decision bulider

Hi Team,  I am creating   Condition column's Based on my  two inputs(From&To - Referance data type)  both inputs contains same reference table(core_country)  based on inputs I am created one condition column (from) now I am creating second condition ...

VenkyKshatriy2_0-1721646269314.png

Resolved! Flow Designer and Catalog Tasks

Hello,I am using Flow Designer to create catalog tasks for a particular item. In the days of Workflow Studio, you could populate the catalog tasks with the relevant variables so the task's fulfiller could see the task's details. Please see the image ...

flow.png
davidsmith by Tera Expert
  • 1110 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to trigger group approvals through Business rules?

Hi Developers,      I have a Requirement to trigger Approvals when the Re-schedule fields are changed/ modified. For that i wrote a before update/insert Business rule, that runs when the Re-schedule start or Reschedule end dates are modified/changed....

Keerthana9 by Tera Contributor
  • 3445 Views
  • 4 replies
  • 1 helpfuls

Resolved! When do you use the “KCS Article” template that exists in OOTB?

When do you use the “KCS Article” template that exists in OOTB?Is this template intended for internal, specifically ServiceNow instance management users?I would like to know when to use the “KCS Article” template in OOTB, since a KCS template exists ...

Community Alums by Community Alums  
  • 536 Views
  • 1 replies
  • 1 helpfuls

Resolved! Can't see widgets in Page Designer

I noticed we were using a deprecated widget--SC Order Guide Deprecated--in our Service Portal and went in to fix it. My understanding from ServiceNow training and documentation is this should be Service Portal->Pages->[page in question]->open in Page...

find_real_file.png find_real_file.png
JP-ODU by Tera Guru
  • 2524 Views
  • 10 replies
  • 3 helpfuls