My organization is currently going through an upgrade from Washington DC to Xanadu and we noticed that Xanadu includes On-Call shifts and rotations within the Service Operations Workspace. Leadership has asked me to evaluate how this works and if it ...
here i want to hide the 'edit' button when the state is in progress how shall i achieve it ?
Hi All, Having issue in scheduling an On call rota for weekdays evening 17:00 PM till 23:59:59 and next day morning 00:00 till 09:00 AM And weekends Rota from 00:00 till 23:59:59 Need some assistance to solve this problem
I would like to start populating our CMDB with our Internet Service Providers with the various metadata like speed circuit ID, contract terms, support contact etc. and map it to location. Should I create a new CI and map it to location or is there a ...
Hi Experts I have catalog item "Order computer" When Impersonate any other user on my catalog item I want my requested by field should editable and If I selected the Impersonate user on the requested by field I should popup the info message. Example ...
How to delete duplicate records in servicenow
How to exclude OOB notifications for some catalog items. I tried SysID is not in conditions but it is not working. Notification is configured in Sc_request Table. Any help will be highly appreciated
Hello, We are facing an issue with a client, where a survey is displaying some questions at all times. If you see in the red box below, these should only display if the question above is answered yes, however you can see that even without a respon...
We have standard change templates that user have dragged and drop to there desktops. The issue is after these templates are retired and made inactive they can still use the template from the desktop how can we block this?I have even deleted the temp...
Hey is anyone using the On Hold Awaiting Problem Status code and when do you use it please. Currently when we create a problem we state the problem should have a work around, therefore if an incident occurs that is related to to the problem we ask o...
I have a user that is encountering strange behavior with the Calendar when trying to pick a specific date. The calendar sticks to the left side of the browser and it is blank, so dates cannot be picked. This behavior still occurs when I impersonate t...
I got a ticket "I am application owner, I need to approve release and change request, can I approve them on my iPhone? Both Safari browser or App are fine."any comments?
Hello Experts,Quick question. Is "Asset Workspace" OOB for ServiceNow instance or it requires some plugin/license?I requested on PDI [Xanadu] version and I see it has that already. Please advise. Thanks,Rajan
While uploading a attachment in submission record if a attachment is already there and a same named attachement is getting attached it should rename the new attached document as a version.For example Test.txt is there again if i attach Test.txt it sh...
Hi All, I was working on the Agent Workspace and I have the following issue: The Business rules for the Incidents to set status based on the next step is not working as expected. The next step function is defined in the custom table. The values are f...
