access control creation
I created ACL for viewing RITMS only respective region approval group members, but its now working, please suggest any additions/defects in this rule.
Forum Posts
How to disabled the "Sub Projects" and "New Project" options from Project Workspace
Hi Everyone, I need to disabled the "Sub Projects" and "New Project" options from new Project Workspace. Could you please help me, how to disabled? Please refer the below screenshot for your reference. Thanks,Rajesh
Resolved! Service Bridge
Hi,We have two instances. one is for CSM(instance A) & other is for ITSM(instance B). Now the requirement is When a case is created & assigned to specific "XXX" group, the incident should be created in other instance(ITSM).IS it possible through Se...
Registration process of MFA
Hi Everyone,I'm working on setting up MFA and encountering an issue. Currently, during the initial registration for MFA, the system shows both biometric registration and the option to register with an authenticator app, even if the user hasn't authen...
how to add a email to watchlist
Hi All, I have a requirement to add a email address in the watch list via workflow , In workflow activity I have tried to add few conditions to add the email address to watch list but its not working , this is the field on sc task : watch_listemail...
How to assign the assignment group of catalog task based on the details present in table
HI Community, I have created a catalog item now i need to crate a flow designer for the flow is catalog task need to be created but the assignment group of the task should be based on the reference number pserent in sap table there is a table name sa...
How to add days to glideDate object ?
How to add days to the glide date object and no need to consider time ?
Resolved! How to remove Group Managers from Group automatically if we have a catalog item
Hi Team,We have a requirement to remove the Group managers from Groups in group table.We have a catalog item,where we have a field Remove Manager .So whenever the user selects any manager who needs to be removed ,it should be removed from the group t...
Project Module
Hi All, Can we grant access to Project module without ITIL role?
Updating stage of RITMN using API
I am not able to update the stage of the RITM using API explorer. Other fields on RITM are getting updated except stage. Quick help will be appreciated.
Translations knowledge articles
Hi All,As per the below images i am not able to see the translation getting an errorCan someone help me this
Risk Assessment calculation
In the change request, when the user clicks on risk assessment, it will show one question connected with two choices. Based on the choice decision, a set of questions will populate, and based on those choices, risk will be calculated. Note: When a us...
Resolved! Create report. table- sn_ap_cm_ap_case(invoice case management)
Query Categorization Rate. Percentage of queries categorized by type (e.g., invoice discrepancies, payment issues).
How to add button in notification
Hi Team, I would like to seek assistance in adding a button to a notification. The goal is for this button, when clicked, to automatically update the status of the request item to "closed" and "complete." If anyone has experience with this type of re...
About knowledge management process
I'm not entirely clear about what this diagram is illustrating from Now Learning platform. Is it suggesting that while an article has been published within the workflow, its confidence level in knowledge management remains at "Not Validated"? That se...
