ACL and Role to create Quick Messages

[leslie8]

I need to allow anyone with the ITIL role to be able to create quick messages.

I have allowed the ITIL role to access the Quick Messages module by editing the application menu.

I also changed the ACLS read and create to require only the ITL role

ACL sys_email_canned_message

However, when an ITIL user opens up the Quick Messages menu, they are unable to create a New quick message.

What is the ACL that I need to modify?

[Michael Kaufman]

You have to create 1 quick message first before the selector will appear.   Also you may have specified a group in the quick message.   If you clear out the group field in the quick message it will appear for everyone.

Enabling the Email Client - ServiceNow Wiki