Resolved! How to add Resolution notes at portal side
Hi, can some one help me how to add resolution notes add into Portal side.
Forum Posts
How to get the configuration files in a midserver?
We have an integration with Ldap to get the user data in servicenow. A midserver is used for the connectivity and its a windows mid server.This is a very old integration and we dont have any details. We would like to know the existing configuration a...
Resolved! Release Management - Use case
Hi all, Can you please provide one or more easy use cases for Release Management?For example: which are the steps to release a project or an incident? As far as I understood it is possible to associate projects, incidents, problems and so on with a r...
Facing issue while adding reply email attachments/images in Jira Bug through ServiceNow
Hi,For requirement, we connected Jira and ServiceNow. Whenever support team gets new email, it is forwarded to ServiceNow, from here a new Jira bug is created using flow designer. When there is any reply email for the email chain it has to add that r...
Can you add a Configuration Item to a Closed Incident?
I'm looking to add a Configuration Item to a few incidents that have been closed. As of now everything is greyed out because it's clsosed but I was hoping there was some way I could still add a CI to those ticket to help with reporting? Thanks in adv...
Flow Designer permissions issue
Hi, I'm having some flows, which at some point will try and generate some catalog tasks, if some verification fails, namely, if a record field is empty, whatever, doesn't matter.The flow runs as a System User, yet when the catalog task step is reache...
Associate KB in the Portal
Hi teami've created a new KB and i want to associate in the my portal. In the Portal i already have associateWhen i back to the new KB create it's doesn't associate It's doesn't about ACL permission because the IT KB it's ok Thank's in advanced
Client script
Hi guys , State choice = Closed should be hidden from the form if State = new, for Change Tasks for that I have written on load client script : function onLoad() { //Type appropriate comment here, and begin script below g_form.addOption('state'...
Changing value of checkbox variable
I have created a checkbox variable (Delivery Confirmation) in MRVS, my business requirement is to change the value of true to "Recebido" and false to "Não Recebido".
Approval Requested displaying under Closed Requests on ESC portal
Hello,We have requirement that a manager can Approve, reject or return the requested claim to the Employee for editing purpose. But we are facing some issues in terms of Returning the claim for editing purpose:-NOTE:- the claim request is a record in...
what is _next() in servicenow
what is _next() in servicenow
How to hide one of the state of problem management application?
Hello experts,We were tasked with removing one of the state in the problem record. So what will happen is they want to hide that state and skipped to the next process. Does anyone of you have any experience on this task?Unfortunately just making the ...
Regrading the Decision table API
Hi Team, The below script working in background but not working in script include Background script: var country_sysids = ['c538b7111b121100763d91eebc0713ec', '4538b7111b121100763d91eebc0713ea']; gs.log('the normal country status ='+country_s...
Resolved! query about addQuery() in widget scripting
Hey all! I'm trying to see if I can use records in the value part of GlideRecord's addQuery() function. I already know I can do something like addQuery("column_name", integer) or addQuery("column_name", "string"), but there are some columns where the...
Hide x in mrvs
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
