Hi everyone,I’m working on a scenario in ServiceNow where a Flow is handling approvals and updating a Requested Item (RITM).Current situation:The Flow triggered approval activities correctly.One of the approvers did not approve, so the request moved ...
I’m trying to add a custom button on a Service Catalog Item and would like some guidance on the best approach.I need to place a custom button on the Catalog Item form that will perform a specific action when clicked, Example : Add a button called "Re...
Hello everyone, I am currently working with the On-call Calendar in ServiceNow and trying to display all employees who are active on a given day.So far, I have configured the group, schedule, and shifts. However, I am encountering an issue with rotat...
Hello Community, I’m facing an issue with a custom Business Rule on the Requested Item (RITM) table and would appreciate your guidance.I have a Before Update Business Rule that executes when the RITM state changes to Fulfilled. The purpose of this ru...
The major issue here is we are trying to build out a new knowledge structure and I've created KBs for each of our main IT towers, to handle both agent and "customer" (non-IT folks) articles. Having one customer facing KB creates a big headache of who...
All, Wanted to create a database view for the specific Request items which have skipped approvals in the workflowand provide the report access to the user. Thought of joining requested item, Workflow Context and Workflow History to create that view. ...
Hi, I've tried to search on the subject but have failed to find what I'm looking for. I've got two questions: Lets say Arla Foods wants to use ServiceNow in their distribution centers (DCs) and warehouses.Where would something easy as e.g. a stock...
We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not...
Hi everyone,I need a quick bit of help. I’m trying to create a report using fields from Request Item, SC Task, and Sys Approval, along with variables from the Request Item.I created a database view combining Request Item, SC Task, and Sys Approval, a...
I created a custom table to store key contacts and it has been working for years. I just came back to add one through a related list and clicked new and I get 'action not authorised'. I tried with admin and still get the same message appear. What co...
Hi Experts, Emojis based survey questions are unable to add Comments while submit via Outlook. Please assistance on this asap.
How can I populate the configuration_item field on a ServiceNow catalog item by passing a parameter in the URL? I want the field to auto-fill when the user opens the catalog item through a specific link.If you want, I can also give you the exact scri...
I used Container Start, Container Split, and Container End in the ServiceNow Form Designer to place two fields side-by-side. However, the fields are appearing above the “Add Attachment” section. I would like to know how to position the fields below t...
Hello, I really need help for the forum Guru's. I am in the process of creating a booking catalog request form. The request consists of a single day, multiple days, and long term booking options. For the single day, I just used the form variable of D...
In mobile app builder i have a reference Input and autovariable filled as "current user". Current user variable type is user whcih suppose to give the current user and when auto variable is filled it should show me User name instead of sys_id. when i...
