Hi Experts,We have a custom table and a requirement where users should be able to add upto 5 fields on a form.Here initially showing a field carrier and value to user, and show a add button so user can add more carrier & value fields if needed in the...
Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...
Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...
Hello Team, I encountered an issue while doing the integration with Dynatrace. I set the basic OAuth connection by providing the username and password but when I tested the credentials it throws an error but the same credentials are working for POST...
Hi Community, I am working on an ATF test where I first insert a record into a custom table containing fields: Application Name Problem Type After inserting the record, I open a catalog item form which has variables: Application Name (Reference to c...
Can anyone tell me what role is required to view the Statistics tab on the Standard Template?
We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are
Hi All,I need to make RITMs inactive (active = false) where the assignment group is "Test Group"`. There are approximately 30,000+ matching records.Questions:What is the best practice to perform this bulk update safely in Production?Should I use Scri...
Tracking record changes is essential for maintaining transparency, audit readiness, and operational control in ServiceNow. Although the Activity Formatter helps track field updates, it requires manually reviewing each record, which can be time-consu...
Hi Team, when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field. However, I have not given the configuration item v...
I am trying to see tags in the label_entry form. There I can identify the tags however some tags see the read column as 'No' and some as 'Yes'. My initial assumption was No means delete however, If I delete the Tag entries get deleted from the label...
I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?
I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.What is the correct workaround...
Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...
Hello all, Could you please advise how to add Placeholder (Example text) to the field on the form in ServiceNow? I need something similar to Example text added to Variables? For example I want to add to Description field to Incident form the follow...
