How to avoid Historical data deletion for inactive variable deletion?
Does deleting the inactive catalog variables also delete the historical data ? If yes, can we avoid it in fix script without cascade delete?
Forum Posts
Resolved! Publishing reports to dashboard in a scoped application
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Bi-directional Incident Integration Between Two ServiceNow Instances – Step-by-Step Guide
Step 1: Create a User in Instance 1Navigate to User Administration > Users and create a new user (e.g., User ID: harshil) with a secure password.Enable the "Web service access only" checkbox. This restricts the user from logging into the instance via...
Unable to parse JSON for a field in REST message using setRequestBody method
We are unable set parameters in request Body.error message:logs are printing fine. value of body input_data={"request":{"subject":"Product Notice: The status of MOTORCYCLEACCIDENT.COM has changed.","description":"Product Notice: The status of MOTORC...
Resolved! Regex Validation for variable field to use decimal and comma only
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Trouble Mapping UPS SNMP Trap Fields in Event Management – Severity, Node, Type Not Populating
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Resolved! Help trying to get to do action URL
Hi. For a few weeks now we have been stumped technically with a requirement. We are using universal requests to serve up a catalog item on the portal. The problem is that we want to get hold of the record number in order to use it in an onLoad catalo...
Add groups to variable field through automation.
Hi Everyone.I have a requirement where i need to add groups of one variable to other variable in a catalog item. We have one variable called AD group, and other variable Company groups. This company groups is a list collector variable it has referenc...
Quantity Variable Not Reflected in Order Guide Summary
I created an Order Guide using rule-based conditions. When submitting it, I select a value in the quantity variable, but the summary page shows the number of items added instead of the selected quantity for each catalog item. How can I fix this so th...
What does not capture in Update Sets
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Record producer after submission additional information is missing
Hi, We are currently facing an issue with our record producer used for submitting incident records. The form contains around 19 variables that users are required to fill out before submission.After submission, under the incident ticket, there is a se...
JIRA-ServiceNow Integration
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Resolved! Easiest way to Trigger Catalog Item Request via Inbound Email
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How to retrict the reports based on group in platform analytics
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Coaching (ITSM workforce optimization) - Where is the 'Assigned course items' related list?
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