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Resolved! hide RITM choices based on catalog item form

Hi all, I have req I have choice field on the form called emp type there only if I select third party employee choice (on the catalog item on portal ) then on the state field on the RITM level (when the catalog item is submitted) choices like open , ...

Deactivate Identity Centre plugin or hide the functionality

Is it possible to deactivate the Identity Center (com.snc.identity_center) plugin? It has been installed on our instances with the Vancouver upgrade, but we do not want to use it as it has the ServiceNow logo on the page instead of our Organization's...

Community Alums by Community Alums  
  • 1291 Views
  • 26 replies
  • 0 helpfuls

Resolved! record producer

Can someone please share 10 - 15 real-time use cases of Record Producers that are commonly used in organization?I'd like to practice theseThanks in advance for your help.

rishabhnilk by Tera Contributor
  • 1254 Views
  • 3 replies
  • 3 helpfuls

Resolved! Risk Assessment UI action in servicenow SOW

Hi Team, We want to add Risk Assessment UI action to SOW . we are able to achieve it but after first submission we are calling UI page which will ask already submitted Yes or No if Yes is selected then it will re-show the submitted answer if No is se...

Pooja P by Tera Contributor
  • 1251 Views
  • 9 replies
  • 0 helpfuls

How to dot walk fields while Personalizing in List View

Can a user dot walk while personalizing list view? One user who does not have role can view fields from other tables as well in list view. Attaching screenshot The other user is not able to dot walk. Is there a way he can dot walk while personalizin...

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Inbound action

Hi community Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound a...

TalitaA by Tera Contributor
  • 1186 Views
  • 6 replies
  • 1 helpfuls

Variable data is now showing under report.

Hello Everyone,We are currently facing an issue where non-admin users are unable to view the data associated with catalog form details. To troubleshoot this, we have taken the following steps:Access Control Lists (ACLs): We reviewed the relevant ACLs...

Yajna Yadla by Tera Contributor
  • 786 Views
  • 5 replies
  • 0 helpfuls