We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...
Hi Team, I want to know the exact Roles required for the below personas and also their responsibility in Knowledge Management. 1. Knowledge Owner2. Knowledge Manager3. Knowledge Contributor4. Knowledge User5. Author Regards,Abhilasha G T
Hello Everyone, I am currently doing "IT Service Management (ITSM) Implementation On Demand" in now learning.I'm unable to implement a few stories. Can anyone share dumps for these lab stories so that i can really learn and implement?
I have a requirement where an SLA start condtion the Assignment Group belongs to a large set (more than 100 groups), along with other conditions like Priority and Active.I want to configure the SLA start condition through flow designer itself by sto...
Hi everyone, I have a OOB integer field called updates(sys_mod_updates) on the Case table that increments whenever any change is made on the case form (essentially tracking touchpoints).I want to build a report that shows the average number of touchp...
Hi team,Is there any way to add an email template to a Send Email action that’s part of a read-only OOB flow in ServiceNow? I’m unable to modify that flow, so looking for possible options.
Order guide :- OnboardingThere are multiple catalog items configured through rule base in that only for some items Validation task will generateOnly for SCTASK short description that starts with "Validation Task..." Prohibit Close Skipped of validati...
Hello Community! I need to Disable sidebar discussion button in collaborative in service operation workspace. Please help. How to remove it.
Hello,I want files that are uploaded in attachment type fields to be automatically transferred and stored in the appropriate SharePoint folder with below acceptance criteria. Successful transferGiven a user uploads a file in ServiceNow to the config...
When "Assigned to" is filled out on any forms (SCTask, Incident, etc) I need to be able to filter the "Assignment group" so that it only shows the groups the Assigned to is a member of. Is there a way to do this? Client Script? Advanced Filter?
Hello Community! I have requirement to reorder the columns in project workspace, not for just me but for every users.Please help!
Hello Community! I need to modify login page. How I can modify it? Please help!
Hi All, Is there any functionality in flow to run custom script as Run script activity in workflow ? When condition matches I want to trigger a script in flow designer. Thank You
What is the best practice for Service Catalog Item Design? Setting up a catalog item for Software install, transfer, and removal and looking to build it in one catalog item with a variable field for Request Type - New Install/Transfer/Removal and bas...
We just started getting reports of this after going to YP6. Both fulfillers and requesters like seeing highlights in the search results. This seems like a step backwards. Upvote this idea if you agree!View Idea Page - Idea Portal Reference: Unexpecte...
