ACL is not working in sub-prod(TEST) instance but working on sub-prod (DEV) instance

ss123
Tera Contributor

Hi Team,

 

Is it possible that an ACL is working on sub-prod (DEV) but not in sub-prod (TEST)? I've already checked the roles of the users and they are all similar. 

 

Hope you can help me on this. Thanks

4 REPLIES 4

Harshal Aditya
Mega Sage
Mega Sage

Hi @ss123 ,

 

Could you please share a screenshot of ACL in dev and test.

 

Regards,

Harshal

Ankur Bawiskar
Tera Patron
Tera Patron

@ss123 

Nope it should not happen when same number of ACLs are present on that table and field in all the instances.

Did you check you are using correct user and roles?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

jayasuriya kart
Tera Contributor

 @ss123 ,

could you please check the  ACL roles are captured in update set once. Most probably issues might be there . 

Regards,

Suriya

shashi123
Tera Contributor

its happing same with me  acl is same like on dev but still not working on UAT instance . Its working fine on dev