Active is being set to False before the RITM is Closed.

[lakng]

the Active flag being set to False before the RITM is "Closed".

i decided to run a Query for the records Active is false and State is Closed succesfull, closed cancelled , closed rejected (meaning the RITM is Still open)

i have found many records. feeling this is s state value issue.

please suggest me where i can find the root cause Business rules, workflows, etc..

any help is great.

[Harsh Vardhan]

to mark active false , there is OOTB business rule runs >>Business rule name: Set Active Flag

have you set any "Set Value" activity in your workflow ?

if not kindly use that activity to set the RITM state Closed succesfull, closed cancelled , closed rejected. 

have you written any custom business rule to transfer the comment from task to RITM ?

if yes then what is the order you have used?

[Ashutosh Munot1]

Hi,

Basically RITM state will not change automatically to closed Complete or any closed state. We have to use Set Value Activity to make its stage as Completed and State as Closed completed,etc. This is even with Approval, we have to use Mark Approved or Mark Reject after approval activity.

This will in turn check all RITMs with Request and then request will be closed automatically if all RITM are closed.

Thanks,
Ashutosh

[lakng]

hi Ashutosh,

thanks for words, but the RITM is not yet completed and it is beiongset to Active =False state.

The issue is with active= false only.

[Ashutosh Munot1]

HI,

Do one thing, use debug Business rule and see which BR is running and making it false.

Also check workflow which is running on this item.

And Last you can watch this field by right click on that field. It will give you all scripts like ACL, BR , UI policy and Clients script running on Active field. Bring active field on form.

Thanks,
Ashutosh