Hi all,We have a related list in RITM that shows the KB articles. When a user clicks on a KB article, it should directly open the published article. I observed that when we right-click on a KB article in the related list, it shows the “View Article” ...
Hi, When I click "My Approval" and select an approval record in the service portal.It allows me to approve or reject the RITM, however I cannot add a comment why I'm rejecting a request. Only place I can add a comment is in the RITM, but this will ...
Hello All,We have an requirement, when user opens an VMS form and click on FOLLOW button , then the user should be added to the watchlist of that VMS. But we are not able to find the UI action for that Follow button because its OOB.So I created on Cu...
i am getting the below issue when i used "sn-record-picker" in portal , marked in yellow, by default the search option is coming Please advice on this issue issue : code:<div class="form-group"><lable style="color:black;">Requested For</lable><sn-...
I need to trigger survey from a portal widget, Let us know if anyone has worked on similar requirement. Tried using below code, but receiving error. new SNC.AssessmentCreation()).createAssessments('62d95a812f06011028f12f2ef699b611',"",usr)
Need help define business rule to enable a email notification to Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner on emergency changes when Emergency change moves from implement to Review state.
Hi All, I have created a custom table under custom application and i have created two modules Reject/Closed Incomplete & Approved/Closed complete under application. Now i need to hide new button for Reject/Closed Incomplete module. Please see screens...
What is the use of 'Time worked' field? Does it bring any significance? Is it still used or any alternatives are avaialble?
How to make ui action visible to particular related list, it shouldn't effect any other related list. Please help me with this.
Hello, When I click on the button "Request translations" available in the related list "Translated versions" of a knowledge article, I can't select any language as shown here, they are all disabled : But when I go to the list of knowledge articles, ...
Hello All, I have a requirement where I have created an Asia CAB Definition , so if the conditions which are present in the "Asia CAB Definition" are met then during that time it should trigger cab approvals to asia.AG , I want to basically using the...
Hey folks I am getting flow error as "This flow operation cannot be executed due to security rule" even though i am running flow as "system user" Encountered error executing instruction: OpInstruction{id=24, opClass=com.snc.process_flow.operatio...
Hi Community,We can see that a note "RITM auto-closed by daily script" is visible in the list view of RITM record but not visible on the RITM record. Can you pls help as why the work note is not visible in the RITM record. We need the work note to be...
I am trying to update a record from Flow designer, I want to skip the update if the variable input is empty. Please suggest how I can skip a specific filed update if the variable input is empty. Thanks in advance.
When an end user raises a request by attaching a file. It is getting disappeared after submitting the request.we have checked it is not visible in the attachment table as well
