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Why images are broken in email notification?

Hi All, Actually we have our email template for that we have email layout , we have placed images with links in footer and in header our company logo, but in footer images are broken like belowplease help me to resolve this ThanksDeepika

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Deepika61 by Tera Contributor
  • 430 Views
  • 1 replies
  • 0 helpfuls

How to make dependent between 3 variables in record producer

Hi All, How to make dependent between 3 variables in record producer?I have created 3 variable 1) Country2) Company3) sub company  I select country "IND" it need to show companies under IND & then selected company "A" it need to show sub companies un...

yugesh k by Tera Contributor
  • 532 Views
  • 7 replies
  • 0 helpfuls

Resolved! issues with direct assignment to team member for incidents

Hi,  The assignee field for incidents should be blocked following a group reassignment to prevent direct user assignments, but it fails to do so. The potential cause of the issue could be the below client script related, which should ideally enforce ...

Community Alums by Community Alums  
  • 431 Views
  • 1 replies
  • 0 helpfuls

Restrict access to incident records

Hi Community, I have a requirement when incidents are assigned to xyz group, they should be able to edit anything on the incident record. Also, worknotes and additional comments can be modified by any person but other fields should only be editable t...

Client script for manager's manager

We have two fields- user ,  manager's manager.In user field - if we enter abel tutor name approval will trigger to Abel tutor manager.ex: abhraham lincoln (configured through flow)In manager's manager field- it should be trigger to abhraham lincoln m...

User_267 by Tera Contributor
  • 488 Views
  • 6 replies
  • 0 helpfuls

Resolved! Query on task creation in ITSM

Hello ITSM experts,If you have answers to below questions handy, can you please answer I want to know if its already possible OOB or with OOB configurations, is it possible? (ofcouse aligning to ITIL) From INC, can we create PROBLEM?From INC, can we ...

Suggy by Giga Sage
  • 495 Views
  • 5 replies
  • 2 helpfuls

Query on a name-value pair field

We see value is using a name-value pair field to contain various attributes on change requests.  Using this single field means we don't need to add several other custom fields.  The challenge now is that there doesn't seem to be a way to query (in a ...

Resolved! Reference qualifier to access the varaible set variable

I have a varaible set( Requested by and Requested For), and a variable -LIst collector, based on Requested for , List collector needs to shortlist and requested for -Records should come. if i have a requested for not in variable set it was working fi...

Jeya2013 by Tera Contributor
  • 360 Views
  • 1 replies
  • 1 helpfuls

Favorites List Missing, Temporarily

Hi Team,We've seen this issue a few times this past year. Suddenly, the Favorites will be blank:  Tried Refresh, Relog, Clear Cookies, and Reopen browser but they were still missing. Came back after 5-ish minutes. Any remedies or suggestions?Thanks,D...

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davidslavkin by Tera Contributor
  • 2897 Views
  • 3 replies
  • 0 helpfuls