Resolved! Dev Instance re-adding color and banner
How Can I Update Dev Instance to re-add color and banner indicating it is Dev instance . It is next experience instance. Provide the proper solution for it Thank You!Hitesh Ramba
Forum Posts
Is service now Suit certification is free ?
1.I want more details about service now Suit certification , What is the use of it and would like to know about importance of it.2. The difference between Suit certification , micro certification and main certification of service now. Please explain ...
Creating KB article from service portal
Hi, I have added KB articles manually as grid container in my widget in service portal page. I have asked to create a button to add more articles as different tiles in the container and show a pop-up when "add more" button is clicked. That pop-up sho...
How does Planned start date and planned end date work in sprint table?
How does Planned start date and planned end date work in sprint or story table? Why it populates current date and time always in both fields? Since we have actual start and end date, so what is role of this plan dates?
Relationship b/w user, role and user_has_role table
Hi Everyone, I am trying to understand how the relation b/w sys_user, sys_user_role and sys_user_has_role tables is configured. I have to implement the same related list setup but unable to do so.On sys_user table, open a user profile, we can see a r...
Remove users from all itil groups
Hii all,I have to remove some specified users from the all itil groups .Also please note for each user which group they are part of before we remove them from groups, so that in future if needed we can add them back in those groups.Please tell the ap...
Trigger approval to different groups based on value selected in a dropdown on the catalog item
Hello, We have a requirement to create a workflow ( not flow in flow designer ) to trigger approval to different groups based on the value the user selects in a dropdown variable on the catalog item. We have a catalog item with a variable called "Dep...
How to hide 'Estimated Delivery' field in 'SC Order Status V2' widget for particular catalog items?
Hi Everyone, How to hide 'Estimated Delivery' field in 'SC Order Status V2' widget for particular catalog items? Kindly suggest me. Thank you.
How to call flow designer inside flow designer
I have created multiple RITM through flow designer and want to attach same flow for each RITM.we have Code snippet option of flow designer ,how to use that to attach same flow for every RITM.
How to Call one flow on multiple RITM using script
How to Call one flow on multiple RITM using scripthave requirement to convert workflow to flow designer where we are using below script to call workflow again on recently created RITM.how to use such script on flow designer?--------------------------...
Resolved! Emergency Change Request - New to Authorize jumping to Scheduled
Hi!I have a company OOB instance, the story is to configure some features to Emergency Changes, the problem comes when i try to make an Emergency change Lifecycle OOB. 1. I select to Create a New Emergency Change, then I complete the fields as expect...
How to query 2 tables in Flow designer
I am trying to perform double lookup records in Flow designer, where I am trying to get output from step 1 to be queried in lookup records in step 3. How can I achieve this?
Resolved! How to add edit button in a customized relationship?
Here is the scenarioI have added a new relationship "Parent" to relate the CI's based on the CMDB Relationship table. Only "Child" related List was available as OOB and hence the new relationship was created. In this related list New button is visibl...
Add an additional choice field to 'change_confirm_reason' ui page
Hi, I have a need to add an additional choice field to 'change_confirm_reason' ui page which will be copied to a custom field, 'Cancel Reason' on Change request form. Thank you in advance.
Resolved! How to fetch latest file from the file path in data sources
Hi, I have created a scheduled import to run the transform map via data source. How to fetch the dynamically based on latest updated file from the file path in SFTP folder in data source. If the file path is having multiple files, it has to pick the ...
