Error message is not populating for itil user and when the grp is inactiveand it is working for active grp but not for inactive grp. on catalog item having field "name" when itil user adding name and it is existing then it should restrict.this is wor...
Hi All,How to stop response SLA(on incident table) if the caller is member of resolver group and that group type should be IT. Please provide the possible. Thanks in advance!
@jaheerhattiwale Hi Jaheer, Hope your doing well Please help me for the below requirement. How to stop response SLA(on incident table) if the caller is member of Assigment group and that group type should be IT.
Hello All How configure Sla timer in playbook experience
Hi Team, We have enabled the Polaris UI and we want to customize the Header in the UI. We are looking to add a HyperLink in the Header. Kindly let us know if anyone has tried it. Thanks Sai Krishna
Hi Experts,I have multiple RITM which is under same one request, but for all the RITM's requested for is setting Requested for that I select while checkout. we want to set separate requested for value for each RITM based on the user variable in RIT...
Hello, I have a requirement to find how many password reset we performed globally in our instance over 1 year. Is there any way this can be done? Thank you so much,Teodor
Hello, Can someone please assist in clarifying these queries on CLE?1. Platform encryption - Is it the same as CLE Enterprise?2. CLE standard provides max of 5 modules to create [Field encryption Module], which means max 5 keys can be generated. I tr...
Hi All, We have a requirement to delegate mailbox to user. For this we are using Microsoft Graph REST API v1.0. (https://learn.microsoft.com/en-us/graph/overview?context=graph%2Fapi%2F1.0&view=graph-rest-1.0) I have created an action where I will be...
Hi, When choosing assignment groups for assigning a task, in the lookup pop up, only active assignment groups and groups with active group members should be displayed. Could anyone please advice of how to make this possible?
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Hello everyone,Good day I have the requirement to Tigger group approval based on the selection of the value on the look up select box variable.example:in the list collector i have 1,2,3,4,5 as the choices. I have the specifically approval for the cho...
When we submit catalog item (in flow we added send email action) ritm will be created , so once catalog is submitted email will be sent to email id xyz@gmail.com. After email was sent there will be a team who will send us mail like it's was sent succ...
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. Forexample :...
