Activity Formatter placement

[NarendraK14]

The Activity Formatter should not be part of the title section
and instead be moved to a dedicated section. This will provide a consistent user experience and prevent forms from becoming overly long.

can anyone suggest what should be the correct placement for Activity Formatter?

[Ankur Bawiskar]

@NarendraK14 

OOB it comes at the top.

Why would someone want it in another section instead of top?

The reason it's on top so that agents know what's the current status of that ticket/case.

I haven't seen any customer asking to place it somewhere else other than top section

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NarendraK14]

@Ankur Bawiskar 

This is health scan finding.

[Ankur Bawiskar]

@NarendraK14 

my bad. I misunderstood it with process flow formatter

Activity formatter should always be under Notes section and the 1st section similar to OOB incident table etc

Since the 1st section is by default highlighted when form loads it helps agents to see the work notes, comments and fields changed

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@NarendraK14 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.