Actual Start and End date not populating?

[ginabarraza]

In the Change request normal work modifications were made to skip the Schedule state and move to Implement. Everything is working and progressing and noticed that the Actual Start and End dates are not updating as they should. I need help to find where those updates would be pulling from so I can complete the process within the Normal Change request. 

Thank you  🙂

[Allen Andreas]

Ok, good info. Thanks.

Yeah I think I saw the attachment but wasn't sure if you meant it was updating, just not at a time you thought or with a different time.

I have all of my stuff OOB, so I'll deactivate things piece by piece and see if I can tell you more.

[Allen Andreas · Accepted solution]

Ok, yea, it's the BR doing it.

So by disabling the BR, that's causing the ChangeRequestStateHandler to not run, which you can reference here in this script include: ChangeRequestStateHandlerSNC

Scroll down to around line 247 and you'll see where it pushes that state over to the ChangeRequestStateModel, which in turn...sets the actual start, etc.

So...pretty lengthy process...but that's what's not happening by disabling the BR.

To continue with what you have setup though...I think you could just create a business rule for the change_request table for change type Normal (or others, if need be) and set the actual start yourself through that when the state gets to Implement, etc. Use the script include for the states when it would start and end it and just build it yourself through your own business rules.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi Gina,

Thanks for marking my reply as Helpful. If it helped answer your question/concern, please also mark it as Correct.

Thanks!

[Allen Andreas]

Hi,

I just wanted to check-in on this. Please mark my reply as Helpful/Correct if it has successfully answered your question.

Thank you!