Add Affected Configuration Items missing Configuration Class filter

[kirkr]

Our instance is missing the option to change the Configuration Class when selecting Affected CIs to a Change.

From both the documentation and a personal instance, this should be there to filter on class.

How can I add this to this window?

To navigate to this window, here are the steps:

• Open any Change with the State of New
• Open the Affected CIs related list
• Click the Add button

[Shane J]

I found a more 'intense' workaround making sure CI tables show up for Affected CIs.

Edit the AssociateCTToTask Script Include.

Replace line 34 and 35 with these four lines:

//url.set("sysparm_table", latestClassAdded);
//url.set("sysparm_parent_class", parentClass);
url.set("sysparm_table", 'cmdb_ci');
url.set("sysparm_parent_class", 'cmdb_ci');

Now the Class of the original CI will have no impact on the filter, and you'll always have access to all CI classes.

[NJ2]

Hello Nataraj,

Thanks for the update. how did you get to this tables? can we add tables to this list or it is not possible?

Thanks,

Niranjan.