Add group users to CC in email client template based on Incident Assignment group

Michael51
Tera Guru

Hello All,

I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to populate group members into CC and this DL(database@xyz.com) to the CC list , if Incident is on another group  CC should be added with Assigned group email 

 

TIA

 

@Pavan Kumar4 @Ankur Bawiskar 

5 REPLIES 5

Community Alums
Not applicable

Hi @Michael51 ,

Follow this Product Doc : Create an email client template 

 

Hi Sandeep,

Thank you for you response , went through this document last day but my requirement is something dynamic here , Calling script include into CC?

Michael51
Tera Guru

Can anyone provide script for this

 

@Pavankumar_1  @Ankur Bawiskar  @Jaspal Singh @Musab Rasheed 

Ankur Bawiskar
Tera Patron
Tera Patron

@Michael51 

you can call email script from email client template and add users in CC

what did you start with?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader