Add group users to CC in email client template based on Incident Assignment group

[Michael51]

Hello All,

I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to populate group members into CC and this DL(database@xyz.com) to the CC list , if Incident is on another group  CC should be added with Assigned group email 

TIA

@Pavan Kumar4 @Ankur Bawiskar 

[Community Alums]

Hi @Michael51 ,

Follow this Product Doc : Create an email client template 

[Michael51]

Hi Sandeep,

Thank you for you response , went through this document last day but my requirement is something dynamic here , Calling script include into CC?

[Michael51]

Can anyone provide script for this

@PavanK960672992  @Ankur Bawiskar  @Jaspal Singh @Musab Rasheed 

[Ankur Bawiskar]

@Michael51 

you can call email script from email client template and add users in CC

what did you start with?