Add group users to CC in email client template based on Incident Assignment group
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‎12-08-2022 10:17 PM
Hello All,
I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to populate group members into CC and this DL(database@xyz.com) to the CC list , if Incident is on another group CC should be added with Assigned group email
TIA

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‎12-08-2022 10:27 PM
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‎12-08-2022 10:33 PM
Hi Sandeep,
Thank you for you response , went through this document last day but my requirement is something dynamic here , Calling script include into CC?
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‎12-09-2022 12:12 AM - edited ‎12-09-2022 12:37 AM
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‎12-09-2022 01:37 AM
you can call email script from email client template and add users in CC
what did you start with?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader