Add incident to change in 'Incidents caused by change' tab?

[Tejaswi Nunna1]

Hello,

Greetings!

How to add incident to change in 'Incidents caused by change' tab (Incidents fixed by change) after the change is closed?

Thank you,

Tejaswi

[Kieran Anson]

Hi Tejaswi,

OOB you're able to add incident records using the related list. If you're not, there is likely a list control in place to omit the new / edit button when the change record is in a state of closed.

[Ankur Bawiskar]

Hi Tejaswi,

The feature to test related list UI action such as visibility, clicking Add button etc has been introduced in Orlando and not available in NewYork

For NewYork you would require custom script step to handle this

Sharing below link:

https://community.servicenow.com/community?id=community_question&sys_id=04fd9938db45cc94190dfb243996...

https://community.servicenow.com/community?id=community_question&sys_id=b4e96726db1e53c02328f3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=9aa3a0f1db14b3c413b5fb243996...

Orlando New Features:

https://developer.servicenow.com/blog.do?p=/post/o-atf/

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Tejaswi Nunna1 · Accepted solution]

Thank you!

When I go to incident and then go to related records tab I can see "change cause' field. When I added change there, it is reflecting in 'Incidents cause by change' tab in change.

[Pedro Grilo]

Hi!

In addition to the above, if you want to Edit from the related list on the Change form, you will need to set the "Caused by Change" dictionary entry to "Reference Floats" so the Edit button will show.