Resolved! What is function field in a field dictionary.
Recently I am seeing a Function field option while creating a field. Just wanted to ask what does it exactly do.
Forum Posts
Resolved! How do you handle requests where input of the requester is necessary after a certain step, or where the requester can be prompted to change the initial parameters?
Hi, I'd like to know how you handle requests where additional input of the user might be required. Here are two examples I just recently encountered: 1. A customer wants requesters to be able to change the initial parameters of the request. In the si...
Resolved! How do I create an Excel report that includes the direct URL to the INC in SN
I'm attempting to create and\ Incident report that will include a direct link URL to the INC in SN. My reports are formatted for Excel. Thank you in advance for any help you can provide. Steve
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...
Resolved! What is hard coding in scripting
Hi All, I want to know what is hard coding in scripting. Could you please give me different examples. And if our code is hard coded what is the problem.? And how to avoid using hard coding. Thanks in advance
Problem Mapping fields from Transform Map
Hi ServiceNow Folks, I got a new scenario while mapping fields from Excel to ServiceNow table. This issue is happening while mapping the reference fields. Excel sheet Teamplate - Import Set- Transform map - Scenario 1- Field Name is a dependent f...
Configure available fields option not visible
Hi I am not able to see the option "Configure available fields" in Activity filter. Attached screenshot Can anyone please help/suggest what could be the reason (Table: x_inpe_information_isa) Regards, Anusha
Resolved! converting a duration to hours
Greetings, i have a requirement where --> when an RTO (reference field) selected is less than 24 Hrs, display the message “Default RTO is 24 Hrs. Are you sure you want to proceed with selection”?". i have written a script include and called it from c...
How to submit multiple RITMs from a single Request using Flow Designer ?
Hello Experts, I have a requirement where I have to create multiple requested items using using flow designer and all of them are having different variables. I am able to do the same by using Submit Catalog Item Request spoke. But the problem is, the...
Field status change in an embedded list before saving/updating the form
Hello, I was wondering if there is a way to change the record's field value on an embedded list in the form, BEFORE that form is saved/updated? Example: In one of our forms, there's an embedded list. Records we add there have a field 'Entity type' w...
Resolved! How to restrict UI action button for Particular Related List/List Control
I want to show the UI Action Related list for limited groups only and for Admins as well. I have written the below code in 'omit new button'. !gs.getUser().isMemberOf('assignment_group') || !gs.getUser().isMemberOf('assignment_group') || !gs.getUser(...
Flow Designer : How multiple group approvals in parallel and wait for till all group approval are approved
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :Scenario : We have to trigger approvals to multiple groups parallel (dynamically it can be 2 gro...
Resolved! How to query Order guide Order and Pass to RITM Order
Hi All, We have an Order guide with several catalog items, we need to pass the Order(At this position) set in Rule base to RITM order field. We use this to control sorting. Please help me with the BR script needed. Thank you in advance!
HOW CAN A INCIDENT BE AUTOMATICALLY RAISED FROM THE ALERTS COMING??
How can a incident be raised automatically for the alerts coming??
Resolved! When we run a Fix script, what is this so much of information that we see after the script has run? screenshot given
When we run a Fix script, what is this so much of information that we see after the script has run? screenshot given
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