I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task). But it should be restricted to the Assignment g...
I have the catalog item form, There user select multiple groups(check boxes) based on the groups I need to creates the catalog task assignment groups. How to achieve this task using workflow.
Hi All, I have a REST message of type GET (Location data )Next Step is to create a Scheduled job to parse this REST message in a Import set table and later transform it to the Location table. Any idea on the script to call the GET method JSON via a s...
Hi All When we are triggering multiple times this table it's not updating the records every time,For example, if we trigger 5 times this BR simultaneously by 5 people it will work for half of the time only.Any solution for this kind of performance is...
Hello experts, i am stuck on a use case.I have a table in which at a time many records are getting inserted,for example at first 56 then 79 etc records got inseted i.e the count is dynamic. Now i need to send only a single email after the record ins...
Hi! Doing an implementation of change management for a customer with rather basic current process, but growth ambitions. Looking for some crawl-walk-run material to get input on what what is a must-have in the initial implementation and what can be ...
Hi I have written below script for catalog variable which is type of reference I was getting the output but this is not displaying on the field The reference field I have Lob Name I was getting ABC as the backend but not populating on the field. ja...
Hi,i want to create new records in table when the api is triggered. My payload is of following format: { "TaskNum":"1", "TaskName":"ABC", "Link":"https://www.google.com/", "Data1":{ "Type":"T1", "Priority":1, "Date":"4-11-2022" ...
Hello Guys, I have a doubt. I have created a record producer to record customer information. when they submit it i have to pop-up a message saying that this is your incident number. i did use catalog client script to print alert message but i am no...
When click the "Request Approval" button is not working for Retro and Emergency change forms. UI Action for "Request Approval":Onclick: checkgrp();Condition : current.isValidRecord() && current.state == '10' && new HideRequestApproval().groupHasNoMem...
Hi Team, I have couple of "form button" UI actions on the form. All are displayed on both the top form header and bottom of the form. I need to hide only on the form header not in the bottom. How can we achieve this? I tried this article https://se...
We have a catalogue form with a field name "select the users" type of "list collector" and a reference to the sys_user table, as well as a field with a "select the group" type of "reference" and a reference to the sys_user_group table. When multiple ...
I have a fix script to do some operations on a plugin-1 which I have put in plugin-2 "if" folder for plugin-1. Now during the upgrade, is it guaranteed that fix script will run after both plugin got upgraded. If not, then how can I make sure that fix...
Hi Experts, Good day! while closing the parent incident , all child incidents are not getting close automatically . but some are closing . i have checked ootb business rule "update child incidents" i think its fine . please help me in this . T...
I have a notification on the sc_req_item table that when triggered needs to be sent the Assigned To from the SCTASK. I can't figure out how to achieve this for one specific notification and not all notifications.Thanks,AJ
