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How to set time zone to a date/time field in change form?

My requirement is to change the time zone of fields on change form (planned start date & planned enddate) based on the time zone selected. How can I achieve this? I have tried this, but I don't think there is any method client side which sets the tim...

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Sagar24 by Tera Contributor
  • 2329 Views
  • 4 replies
  • 0 helpfuls

Best Practices with Glide System

What is Glide System? Glide System API running from server sideThis API will provides different methods to get information about the system, the current Logged in user, etc. The Glide System global object is gsMany of the Glide System methods facilit...

Resolved! How do i deactivate Module under a application ?

Team , We have a modules under Policy breaches , now we don't want Remediation action module to be shown under policy breaches , what would be approach do i need to follow to remediation action module to get rid off from here ?Much appreciated your h...

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pramn by Kilo Sage
  • 882 Views
  • 6 replies
  • 1 helpfuls

Resolved! Incident automatic Change State to On Hold whenever agent reply

Hi Guys, Am new in ServiceNow Implementation. I realize that whenever argent added the additional comments, the state need to be manually change to On Hold ,On hold reason: awaiting caller.  I have created a business rule as below: When additional co...

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How do I convert a Word Document to PDF?

Good morning, team: I have a table of documents in which the user uploads attached files in a 'file_attachment' type field in case a file is uploaded in doc or docx format, i want a PDF conversion to be done so that the next time it is downloaded it ...

Resolved! ACL to Allow Group Managers to Write to Field

Hello Experts, I have a request from a user to create an ACL that restricts who can write to the Scrum Role field on our Group Members table. Our customer would like to restrict write access to users:in the ITBM Administrators group ORhas the 'safe_s...

J Benson by Tera Contributor
  • 1242 Views
  • 9 replies
  • 3 helpfuls

how to use asynchronous glideajax call

i used below code for avoiding duplicate asset tab with state is in-use, here instead of using gliderecord how can i user asynchronous glide ajax call, can anyone plerase rspond how can i user asynchronous glideajax call for below code function onSub...

divya123 by Giga Contributor
  • 4489 Views
  • 14 replies
  • 0 helpfuls

Resolved! copy fields from incident to incident task

1.When incident task is created in incident, all fields like configuration item, assignment group should be populated in incident task from incident form.example: in incident the assignment group is change management, when i create a incident task th...

Resolved! Set Short description

Hi ,I need to set short description with the help of reusable flow steps module.Short description should be in this format - CI | Country | Email. How Do I write script in the set short description field. Context -  Have created one new catalog item ...

Udit5 by Tera Contributor
  • 1083 Views
  • 3 replies
  • 2 helpfuls