Add KB Article link in notification
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ā10-15-2020 11:40 PM
Hi All,
I want to fetch the Kb article number from incident ,So there is a filed on incident form as u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.
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ā10-16-2020 03:32 AM
it worked now. i have removed 'table=kb_knowledge' form the below script.
var url = '/sp?id=kb_article&sys_id=' + kbRecord.sys_id + 'table=kb_knowledge';
template.print('<a href="' + url + '">' + kbRecord.number + '</a>');