Hi Community, I need to trigger 2 notifications simultaneously. One is approval email which is on approval table and this i am triggering using business rule because my workflow is on RITM table and other notification is just an info notification on ...
Hi all, There are a few users from upper management who are part of a few assignment groups thus utilizing ITIL and some other roles. I want to keep them in those groups so that they can be part of notification and other amenities that comes with b...
I need Changes added to the Caused by Change related list on a Parent INC to automatically show on the Child INC as well so we can keep better record of Incidents Caused by Changes. Is this a script within the BR? I tried through the filters and it w...
Hi, I need to pause flow until an attachment is added to the RITM record. I have tried "lookup attachment", "lookup records", "wait for condition" actions etc. however none seem to be helpful here. Has anyone worked on similar requirements using flow...
Can anybody please help - I want to show "Submit for review" UI action for all users Now it's only showing for User logged in is either the person who checked out the article or is a Knowledge Manager or a Knowledge Owner for that specific Knowledge ...
Hello, I had a requirement to integrate Servicenow and a 3rd party tool via Data source of type JDBC which is working fine as expected to fetch the data from 3rd party tool and update/create records within Servicenow custom table. This custom table h...
Im trying to update the state of the problem record through an import set API transform script. I get an error "Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronou...
Hi All, We Want a report to show the list of incidents that are breached under resolution sla along with the breached assignment group. I created report on sla_breakdown_by_assigment and able to fetch assignment group in which sla is breached. But ov...
Hi, @Chuck Tomasi @Mike Reading @Ankur Bawiskar My second level approval got skipped and I can find this error in logs Flow Designer: Operation((SC) Change - Normal - Authorize_v1.Branch$1.1f76e11c87bf09d4605d32a73cbb3526.If$1.5b76e11c87bf09d4605d...
Hi, I have created a new table in which I have created a field refering to sys_user(User) Table. My intention is to make this reference field as a choice list. So I tried selecting my choice list specification as "Dropdown with None". However this ...
how to upload bulk data in CMDB Asset/computer
Hi All, We are having a requirement to export the csv file data using SFTP. A file from a third party will be placing a csv file in SFTP Server , we need to extract it and do some checks and load the needed parameters(fields) into the ServiceNow User...
Hi all, We have requirement that "Donot close change request unless all change tasks are closed", So for that there is OOTB business rule "Check open change_tasks", So it abort the operation and throw an error message, But here my concern was like, w...
I need to enable a group of users to read/write the Business Applications table and related contents. What is the Role that I need to assign to the user? I do not have APM module license.
Hi, I need to restrict the first name and last name fields more than 15 letters Can you help me on script? Thanks in Advance!!
