Resolved! how to uncheck 'create access controls' option from a custom table?
How to uncheck 'create access controls' option from a custom table?
Forum Posts
User not able to see the knowledge base
Hi Team, I have faced a weird incident where the user is not able to view the particular knowledge base suddenly (like past 1 week) before that he can able to. when i checked the can read and can contribute of the knowledge base the user is part of...
Resolved! Make field mandatory on problem form when moving from New to Assess
Hi, how would I go about making a field on the problem form mandatory when a user changes the state from New to Assess? We dont want the field to mandatory when the state is New, only when the state changes. Thanks in advance for any suggestions Rich...
How to add attachment with dynamic values to the notification using email script?
Hi, I have created a scheduled Job, that triggers an event and notification will be sent then. In email script I have created a table with fixed columns and pushing the dynamic values into that columns. But, I want to create an attachment instead of ...
Is it possible to install the "Document Templates" plugin in a personal development environment?
Is it possible to install the "Document Templates" plugin in a personal development environment? If yes, how can I install it? I can't see it in the store, nor can I see it in the plugin list.
Reassignment Count Field
Hello Now Community I have a situation where by several tickets showing reassignment count of 1 even if they were not re-assigned. Looking at the business rule it is set up correctly I believe. Situation: Received an email from a external vendor send...
Resolved! How can we hit a third party API from servicenow? Is there a way to do call Outbound API pls?
We have just been provided an API of a Vendor and I want to hit it from ServiceNow instance? How can we do that?
Cannot add new Topic to Setup Topics
I am created a new Topic under Conversational Interfaces > Virtual agent > Designer I tried using a Duplicate from an existing model and I also created a new one from scratch, but I have the same issue for both. After I created the Topic and publishe...
Resolved! Change avatar in the agent workspace activity stream
Hi, I cannot find any resources that pertains to the management of the avatar on workspace. I've followed the instructions about enabling the icons from the properties but still it is not working. How can I change this to use the profile image I have...
Resolved! How to find a schedule job/script name which is updating a record?
Hi, I made the user active yesterday. But today the same user changed to inactive because of Systemscheduler In sys_user table, some scheduled job/script is automatically updating the active value as false based on some flag value. I want to find out...
how to create check boxes on incident form?
Hi,I need a check box on incident form. Can any one please help me with that.Regards,Uzma
Resolved! In Table sys_user_group.list the field for Active Group Member and Active Member are empty ( group member count not updated)
Hi Community, I hope you can give me directions on this. My issue is on my DEV and QA environment, when were having issues creating access request thru the service catalog. The error message says that we can't submit the access request because the ...
Resolved! Some states don't appear when querying the task table
I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
Conflict detection and maintenance windows
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
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