Hi Experts,I have created a Flow Designer for a catalog item. But I am not sure how to trigger the approval based upon the variable Drop down choice Selection example 'A' & 'B' are choices. If user is select the choice 'A' it needs to be went to gro...
Hello! i am modifying the out of the box standard change and i would like to add an Assess stage.I checked with NOW support and they said to modify the script include: ChangeRequestStateModel_standard I did so as well as modifying the workflow to ad...
Hi Everyone, I am new to this can anyone please tell me why we use if block while counting record using GlideAggregate. var count = new GlideAggregate('u_test');count.addAggregate('COUNT');count.query();var computer=0;if(count.next()) { c...
Hi All,Need help to show appropriate currency ($, £,€) as per user's location/country code on service catalog/ portal for catalog items. I read wiki, docs and communities articles but couldn't achieve on end user side. I see the value conversio...
Hi, I added 2 columns VIP/VVIP through list layout on Incident table. If I am removing these columns by personalizing I can remove it. But when I again personalize to add those fields I cannot find them in the list so when I click on 'Reset to defa...
if ( g_form.getDisplayBox('business_application').value == 'Phoenix - General'){ alert('You will be redirected to "OneAccess" to request access to this application. \n\n IMPORTANT: Before Phoenix can be used, the Prime application must be ins...
Hi all, There is record producer which extends to Incident, when the watch list field on record producer is empty two default user should be added in incident, if we add any user in watch list field during creation that user along with the two defaul...
I've build a query in server script Condition field: gs.hasUserGroup()!="7030ea441bf6f3008d9f76e1dd4bcb2d" Something was missing in my query help me to do so.. I'm tried with role !gs.hasRole('RoleName') it was working, but requirement is group restr...
When selecting a date on a catalog item, we need to restrict users from selecting scheduled blackout dates like weekends and holidays. Is this possible without extensive scripting?
Hii all, just for a curiosity I want to understand how to populate a related list on a form when a certain field value is selected.
Hi all, I have written a Background Script on Incident table. And it is causing problem upon my new enhancements. I do not need that background script anymore. How can i stop that background script. I have tried some known methods but none of them se...
Hi all, I have a requirement to change the prefix of Auto number field in the table which I got from integration. I have tried working with changing the prefix in studio. But it is not giving me the correct output. I want to know what are the other w...
Hello All,When I try to impersonate I am not getting the "impersonate user" tab PFA the snapshot. The highlighted option is not available, how to fix this issue? is this a known issue? Please share any docs to refer. Thanks
There are many script include versions. How to delete them and keep only necessary or required versions. Thanks in advance !
I am a member of one group but I want to view all tickets on my organization l, my role is itil. What should I do to be able to view all the tickets l. Thank you
