add mentions to a message is not working on portal

[kamali]

Hi 

add mentions to a message is not working on portal , tagging someone using@ in post  message is working from platform view but not in portal view

[Namrata Ghorpad]

Hi @kamali ,

Please check the below link.

https://www.servicenow.com/community/now-platform-forum/why-is-mention-feature-not-supported-in-serv... 

If my answer resolves your issue then please mark it as correct and helpful.

Regards,

Namrata