Create Catalog task

[Michael51]

Hello All, 

I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop this

So in the payload what details do they need to send etc 

@jaheerhattiwale 

[Ankur Bawiskar · Accepted solution]

@Michael51 

update as this

Ensure you link that sc_task with that RITM and REQ

Also I assume 3rd party will send data like this

{

"request_item":"RITM001"

}

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

	var ritmNumber;
	var payload = request.body.dataString;
	if (JSUtil.isEmpty(payload))
		return new sn_ws_err.BadRequestError("No data provided");
	
	var parsedData = JSON.parse(payload);
	
	ritmNumber = parsedData.request_item;

	var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number','ritmNumber');
	ritm.query();
	if(ritm.next()){
		var gr = new GlideRecord('sc_task');
		gr.request_item = ritm.getUniqueValue();
		gr.request = ritm.request;
		gr.initialize();
		var taskId = gr.insert();

		// Return the created SC Task details in the response
		var responseBody = {
			number: gr.number.getDisplayValue(),
		};
		response.setStatus(201); // 201 - Created
		response.setBody(responseBody);
	}
	
})(request, response);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anand Shukla]

Hi @Michael51 ,

you can use below code and add your newly created task into existing RITM.

var incGr = new GlideRecord('sc_task');
    incGr.initialize(); 
incGr.parent=your_current_RITM_sys_id; // put your ritm sysid
    incGr.short_description = 'Database issue'; // set the field value
    incGr.category = 'software';
    incGr.insert();

Please Mark it Helpful and Accept the Solution so It would solves other query as well.

Thanks

Anand Shukla

[Michael51]

Hi @Anand Shukla ,

How can I parse RITM number and get pushed to parent id?

[Anand Shukla]

Could you share your payload here so it would be better to understand your use case. Also mention your exact requirement?

[Michael51]

Hi @Anand Shukla ,'

Requirement is to Create sc_task to an existing RITM , so in the payload they send the Existing RITM number , we need to take the RITM number and create an Sc_task to that same RITM 

I have written below code but it is not working 

i have included info message to see what ritm number is coming from payload and in that I could see log as undefined

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

    var ritmNumber;
    var payload = request.body.data;
    if (JSUtil.isEmpty(payload))
        return new sn_ws_err.BadRequestError("No data provided");
ritmNumber = payload.request_item;
	
	var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number','ritmNumber');
	ritm.query();
	if(ritm.next()){
    
    var gr = new GlideRecord('sc_task');
    gr.initialize();
    var taskId = gr.insert();
	
    // Return the created SC Task details in the response
    var responseBody = {
    
      number: gr.number.getDisplayValue(),
        
    };
	}
    response.setStatus(201); // 201 - Created
    response.setBody(responseBody);
})(request, response);

@jaheerhattiwale

@Ankur Bawiskar