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Merge incidents

need to merge incidents, requirement is like we have to select the incidents to be merged and select option merge(need to add merge option in "Action on selected rows" ) so that tickets will be merged

pavankum by • Kilo Expert
  • 9533 Views
  • 8 replies
  • 1 helpfuls

Set assignment group if empty but someone is assigned

Our incidents are driven by the category/subcategory to route to the correct assignment group. The issue is some users tend to assign themselves to the incident prior to submitting the incident and this ends up clearing out the assignment group field...

jesse-csu by • Giga Contributor
  • 5078 Views
  • 7 replies
  • 0 helpfuls

Message: Lock Wait TimeOut Exceeded, try restarting transaction

Received this error message in the processing of a Catalog Request, followed by a message indicating the Workflow for the Request Item had been canceled. I have absolutely no idea of how to restart a transaction....especially since there are no trans...

bboutet by • Kilo Contributor
  • 2333 Views
  • 2 replies
  • 0 helpfuls

Escalation in SNOW

Hi All,I need to understand the Out of the Box Escalation mechanism in SNOW.After an issue gets escalated whether email is triggered to manager or priority is changed or something else happens. I need clarity on this front what exactly happen after a...

vin4 by • Kilo Explorer
  • 4360 Views
  • 4 replies
  • 0 helpfuls

Decimal places in the Currency type field

I am trying to reduce the number of decimal places for a field of type 'currency' to 0 so that there are no decimal values and can't figure out a way to do so. I've tried searching for a 'scale' attribute and found none. Also, I don't see a max lengt...

jatinrajpal by • Kilo Explorer
  • 2331 Views
  • 2 replies
  • 0 helpfuls

Resolved! Bar Chart hide 0 bar

Hi all,We have a report like attached, there are some bar with 0 items. Can we just simple hide those 0 items bars and not showing them in the bar chart?Thank you.Best Regards,Joanne

joanneyeung by • Kilo Explorer
  • 2144 Views
  • 5 replies
  • 0 helpfuls

Resolved! choice table on a custom table

Hi guys !  I'm facing an issue today with choice list   :I plan to use a choice list with the choice table field and a ref qual for filtering infos.but the table I need to use in the "choice table" field of the dictionnary attribute is a custom one ...

rems by • Mega Expert
  • 3524 Views
  • 5 replies
  • 1 helpfuls

Resolved! Project baseline - is there a way to schedule a baseline?

Hi,I have been asked if there is a way to schedule (or an automatic procedure) a baseline in the project related lists?I was thinking a kind of any specified date or time to have a 'snapshot' of the project tasks state and actual dates and progress.I...

skendy by • Tera Expert
  • 3935 Views
  • 21 replies
  • 0 helpfuls

How to apply flash for mandatory fields?

Hi,function onSubmit() {     var fieldCheck = g_form.getValue('u_yes');     if (fieldCheck=='false') {             g_form.setMandatory('u_yes', true);     alert('The top five fields in this form are mandatory');     g_form.getControl('yes').focus(...

bharu by • Kilo Expert
  • 3770 Views
  • 6 replies
  • 0 helpfuls

Assignment rules on update

Hi GuysSimple question.I used assignments rules to populate assignment groups based on the categories selected on the incident form, what is the chances I can get them to run again if a ITIL user change the categories again?

Rudi2 by • Giga Guru
  • 1873 Views
  • 3 replies
  • 0 helpfuls

Dashboard / Reporting on Pending Approvals

Has anyone created dashboard that shows the age of pending approvals?  For instance, a dashboard that shows outstanding approvals for 2/3.5/5 days along with the Approval type (Change, Requested Item, etc).  Right now, we just have a report that sh...

rsanon by • Tera Contributor
  • 2761 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Items Ownership

Hello,I am the Request fulfillment Manager and am working to get a grasp of what we have.   I would like to have for each catalog Item an Owner group or Name, such as I have for knowledge articles.     I am not seeing an existing field to use.   I am...

szelaya by • Kilo Explorer
  • 4822 Views
  • 2 replies
  • 0 helpfuls
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