Add Resolution Code to comments

BuriB · ‎01-02-2025

Hi all,

how can we add the resolution code in to the comments, so that the creater can the the resolution code inforation in the comments?

Thank you

Bhavya11 · ‎01-03-2025

Hi @BuriB ,

can you try as below

(function executeRule(current, previous /*null when async*/) {

    current.comments = "Resolution code is: " + current.getDisplayValue('resolution_code') + "---->"+ "Resolution Notes is: "+current.getDisplayValue('close_notes');


})(current, previous);

View solution in original post

Juhi Poddar · ‎01-03-2025

Hello @BuriB

Since the resolution code is a choice field, therefore number you see is the backend value. To get the display value use getDisplayValue() method.

Here is the updated script:

(function executeRule(current, previous /*null when async*/) {

    var resolutionCodeLabel = current.resolution_code.getDisplayValue(); // Get the label of resolution_code
    current.comments = "Resolution code is: " + resolutionCodeLabel + " ----> " + "Resolution Notes is: " + current.close_notes;

})(current, previous);

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

View solution in original post

Bhavya11 · ‎01-02-2025

hi @BuriB ,

If you're wanting to post the resolution notes to the additional comments for the customer to see, you can add a BR to complete this.

When: Before

Filter: State changes to Resolved

Script:

(function executeRule(current, previous /*null when async*/) {

	current.comments = "Resolution  code is" + current.close_code + "-->"+ "Resolution Notes "+current.close_notes;
})(current, previous);

Mark it as helpful, if it fulfills your requirement.

Thanks,

BK

BuriB · ‎01-03-2025

Hi @Bhavya11

it looks almost good. I triesd the following:

(function executeRule(current, previous /*null when async*/) {

current.comments = "Resolution code is: " + current.resolution_code + "---->"+ "Resolution Notes is: "+current.close_notes;})(current, previous);

But by Resolution code it shows the Number not the label. See below

Resolution code is: 31---->Resolution Notes is: Test 7

How i can change to label?

Bhavya11 · ‎01-03-2025

Hi @BuriB ,

can you try as below

(function executeRule(current, previous /*null when async*/) {

    current.comments = "Resolution code is: " + current.getDisplayValue('resolution_code') + "---->"+ "Resolution Notes is: "+current.getDisplayValue('close_notes');


})(current, previous);

Gaurav Shirsat · ‎01-03-2025

Hello @Bhavya11

The Possible way is by using Business Rule.

Trigger Condition will be :

when to run :

After/Update

Resolution Code Changes

script

current.comments=current.close_code;

current.setWorkflow(false);

current.update();

Thanks and Regards

Gaurav Shirsat