Add the itil Role to Promote Major incident

[Ricardo Sanche3]

I want to add the ITIL role to Promote major incident UI action. ITIL users are also able to see the promote UI action and they can promote the incident to Major incident. I have added in the condition but it is not working.

new sn_major_inc_mgmt.MajorIncidentTriggerRules(current).canPromoteMIC() && gs.hasRole('itil');

[Musab Rasheed · Accepted solution]

Hello,

You have added 'AND' condition instead of 'OR' so try below

new sn_major_inc_mgmt.MajorIncidentTriggerRules(current).canPromoteMIC() || gs.hasRole('itil');

[Ricardo Sanche3]

i try that and is not working