Add user approval to Change

[Marco Pasqua]

Hi,

in the Assess state my client asked to implement a requirement that allow change manager to add another approver in order for the change to move to Authorize.

In the actual configuration each change requires a number of approval configured on groups.

For example: CHG0000001 requires approval from group 1, group 2, group 3. Client wants to manually set User Abel Tuber as a forth layer of approver for this change.

As per my "try" i was only able to configure a BR that set the state of the new approver approval to "Requested". But as per now if groups 1,2 and 3 approves, change automatically goes to Authorize without waiting for Abel Tuter's approval.

Any advice on how to proceed?

Thank you in advance

[dmathur09]

Hi Marco,

You would need to update the change management workflow, check on the workflow which on the table change_request and you would be required to add another approval activity to accomplish the requirement.

Regards,

Deepankar Mathur

[Marco Pasqua]

is it the only solution?

[Sagar Pagar]

Yes, Marco. You need to modify your workflow/ Flow for same. if you add approvers by any other script. It will not work. the workflow or flow will stuck for that change requests.

Thanks,

Sagar Pagar

[dmathur09]

Hi Marco,

The process is defined on the workflow, if you want to modify the process(Adding additional approval) you would need to update the workflow.

Regards,

Deepankar Mathur