Adding a blue informational above the Change Request Values in Change Request Proposal form

lonesoac01 · 12 hours ago

Here is an example of ServiceNow Yokohama out of the box on Standard change proposals. You are able to add both blue helper text as well as actual helper text for each field (not even ghost text, actual text). I checked and this text is independent to the proposal here and does not appear in other forms like a New Normal Change.

How can I add this blue informational?

Connectmustaq · 8 hours ago

Hi @lonesoac01 ,

The blue helper informational text you see on ServiceNow Yokohama's out-of-the-box Standard Change Proposal form (separate from ghost/placeholder text) is typically implemented using the Field Help or Help Text feature available on fields in the form design.

How to Add Blue Informational Helper Text (Field Help) on a Field

Open the form designer for your target form (e.g., Standard Change Proposal form):Navigate to the form and click the gear or context menu → Configure > Form Design.
Select the field you want to add helper text to. Click the field on the form canvas to open field properties on the right panel.
Add Field Help Text:
- Locate the property called "Help Text", "Field Help", or similar (label varies by release).
- Enter your blue informational text here.
This text appears as a blue info icon next to the field label. When users hover or click it, your informational text shows in a bubble.
Save and Publish the form changes. Refresh the form to see the blue info icon next to the field with your helper text displayed on hover or click.

Additional Notes

This helper text is independent of the Proposal and specific to the field on that form, which is why it doesn't appear on New Normal Change forms.
If you want to restrict the text to appear only on Standard Change Proposal forms (or similar record producers/forms), make sure you customize the form view for that table or form version specifically.
You can also add UI Policy or Client Script for conditional help text or dynamic informational tips if needed

This is the preferred and supported way to add clear, explicit informational text (in blue helper style) near fields in ServiceNow forms starting from Yokohama release

If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Mohammed Mustaq Shaik

Adding a blue informational above the Change Request Values in Change Request Proposal form

The blue helper informational text you see on ServiceNow Yokohama's out-of-the-box Standard Change Proposal form (separate from ghost/placeholder text) is typically implemented using the Field Help or Help Text feature available on fields in the form design.

How to Add Blue Informational Helper Text (Field Help) on a Field

Open the form designer for your target form (e.g., Standard Change Proposal form):Navigate to the form and click the gear or context menu → Configure > Form Design.

Select the field you want to add helper text to. Click the field on the form canvas to open field properties on the right panel.

Add Field Help Text:

Locate the property called "Help Text", "Field Help", or similar (label varies by release).

Enter your blue informational text here.

This text appears as a blue info icon next to the field label. When users hover or click it, your informational text shows in a bubble.

Save and Publish the form changes. Refresh the form to see the blue info icon next to the field with your helper text displayed on hover or click.

Additional Notes

This helper text is independent of the Proposal and specific to the field on that form, which is why it doesn't appear on New Normal Change forms.

If you want to restrict the text to appear only on Standard Change Proposal forms (or similar record producers/forms), make sure you customize the form view for that table or form version specifically.

You can also add UI Policy or Client Script for conditional help text or dynamic informational tips if needed

This is the preferred and supported way to add clear, explicit informational text (in blue helper style) near fields in ServiceNow forms starting from Yokohama release

If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.