Adding a flag to a CI

[olivershields]

Hi,

We have identified a number of CIs that are to be listed as "High Impact" CIs via a true/false box that we have added to all classes.

I am wondering if there is a way to make these CIs stand out when entered into a 'Primary CI' or 'Affected CI' field on changes and incidents respectively, if this field is ticked. Similar to the warning indicator that comes up when a CI is selected that is currently affected by another task.

Thanks

[Community Alums · Accepted solution]

You can certainly do this.

It is easy to do for the list view, and simply uses a style. With your field created, from any incident, right-click the header and select Personalize > All. Then go to the Styles tab and create a new style on the Configuration Item field. Set the value to javascript:current.cmdb_ci.u_high_impact == true (adjust this to reflect your actual field name). Then define the style you want to apply. Perhaps a background color change or something else.

It is a little trickier to make the CI stand out on the form. For that you will need a Client Script. There is already something similar that you can use as an example and modify: the Highlight VIP Caller Client Script does something like what you want, but for the Caller field.

Here is a script you can drop in. You need to adjust the field name to match your actual High Impact field (indicated in bold below).

function onChange(control, oldValue, newValue, isLoading) {

  var ciField = $('sys_display.incident.cmdb_ci');

  if (!ciField)

  return;

  if (!newValue) {

  ciField.setStyle({color: ""});

  return;

  }

  g_form.getReference('cmdb_ci', highImpactCICallback);

}

function highImpactCICallback(ci) {

  var ciField = $('sys_display.incident.cmdb_ci');

  if (!ciField)

  return;

  //check for High Impact status

  if (ci.u_high_impact == 'true') {

  ciField.setStyle({color: "red"});

  } else {

  ciField.setStyle({color: ""});

  }

}

[olivershields]

Hi Ben,

Thanks for the help but i cant seem to get it to work.

I have used the script you provided for the value and amended it to the field name (same as yours only with an _ci after it). I have even just used 'background-color:tomato' as the style to try and get it working but when i put a CI in the box that has the High Impact CI field ticked it does nothing.

Is there something else i need to check?

Thanks

[Community Alums]

Can you post a screen shot of the Client Script record you created? That might be easier than trying to ask through all the possibilities.

[olivershields]

This is the customer field thats been created on the CI table

This is the style that i have setup. Hoping that this turns the field red (or tomato?) when a CI is put into it that has the above field ticked.

Dont quite know what you mean by Client Script (forgive my scripting ignorance) but hope this covers it.

Thanks