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Resolved! How to create a Standard Change record producer?

I have created a record producer for website updates/changes.  Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change". What do I have to change to ...

GB14 by Kilo Patron
  • 3944 Views
  • 4 replies
  • 0 helpfuls

Apply Knowledge Article Templates on import articles

Hi , I am not seeing an option to apply template on knowledge article when trying to import an article with word file. I do see the option when creating an article from scratch , does that mean this feature is not available for import ?

manita1 by Tera Expert
  • 379 Views
  • 1 replies
  • 0 helpfuls

Data policy

When you set a policy that is applied to all data entered into the platform ( UI, import sets or web services ? Where does this policy required the default ? Client or server ?

Ashok  kumar by Tera Contributor
  • 1334 Views
  • 7 replies
  • 1 helpfuls

Single view for all requests and incidents

Hi,My client is interested in allowing a single view for requests and incidents in SOW. By default, the SOW looks like what I have attached in the image. But I just wanted to know if it is possible to allow a single view for requests and incidents?

NishaB by Tera Expert
  • 257 Views
  • 2 replies
  • 0 helpfuls

How to enable the source request button on sow

Hi,We have a source request button available on the Hardware Asset workspace in the sc_task table. When we click on that it's navigate to the allocation and purchase order to do the submission. Our requirement is we need to bring it into that button ...

Resolved! Notification icon on portal home page

Hello,My requirement is to show notification icon (bell icon) on service portal home page (near profile logo).How can I achieve this? Please help!  

Vaibhav39_0-1678105942201.png
Vaibhav39 by Tera Expert
  • 1151 Views
  • 5 replies
  • 2 helpfuls

Resolved! Sorting on Query Results

Hello Experts,I am querying "sysapproval_approver" table and getting below results. Is it possible to sort on updated field and get only newest record? So for each RITM approval record I should get only one record [Newest] as marked below.Thank you s...

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Sunny14 by Tera Contributor
  • 757 Views
  • 4 replies
  • 1 helpfuls