Where are the Standard Change Proposal - New Template - values pulled from?
Where are the default values coming from if there is no previous template to base the values off of?
Forum Posts
Resolved! Portal Search widget move to center of the container
We increased the container size using page css. This is working fine..myHeight{height: 550px} Now the search widget is tucked on the top - how can I move the search widget to the center of the container. Please see the image. TIA
Query on Advanced work assignment configuration
Hi, I have requirement like whenever request raise from catalog form which assigned to group called "ABC" and sc task state is one of open,WIP,onhold these are conditions then when requested for country is from India then sc task should assigned to A...
Resolved! ServiceNow to Azure Service Bus Subscription Integration API
Hi, I am needing to setup a ServiceNow instance to be able to connect to an Azure ServiceBus and subscribe to a topic. Once subscribed, I am needing it to be able to listen for the response after subscribing to the ServiceBus and then processing the ...
Resolved! Report for devices retired in last 12 months
Hi, how can I do report that will show devices that have been moved to retired in the last 12 months?
Integration Hub Starter pack
Hi Team, We are currently working on the implementation of the MIM module. An additional requirement from the customer is to send notifications via Microsoft Teams for major incident creation and updates.We understand that this functionality can be a...
General Information-ServiceNow ODBC Setup
Dear All,I need the following information as required.: ServiceNow Instance URL(e.g., https://.service-now.com)ODBC Driver DetailsDriver name and versionAuthentication MethodUsername and passwordConnection ParametersJDBC/ODBC DSN namePort numberAny a...
Resolved! Knowledge translation task is not getting created ?
Hi Community Members, Kindly, bridge the gap of what I have missed to understand in translation management. I am trying to translate knowledge articles via translation task /Machine translate and in order to achieve this I have installed below plugi...
Can we implement Saviynt integration with ServiceNow using REST messages and flow designer ?
Hi All,Currently, the Saviynt integration has been implemented using a workflow because they informed us that they would only provide an authentication token. However, we are planning to develop the integration using Flow Designer and REST messages.I...
Variables getting hidden
Hi Team,Some variables are getting hidden after submitting the request. I am not sure why ?Can you please help me out. It is urgent. Thanks in advance. Regards,Abhisek Chattaraj.
Single row variable set
In a catalog item there is a single row variable set which has couple of variables. Inside the variable set there is an ui policy which is setting 2 variables form the variable set mandatory and visible based on the condition zone is A and have an ac...
Resolved! flow designer for auto resolving on hold awaiting customer incidents after if no update after 15 day
Hello All,I want to Resolve all the incidents which are on hold awaiting customer incidents after 15 working days.I have created one flow with trigger as schedules and next i have used look up records where incident state is on hold and hold reason i...
Resolved! Issue with Cross-Scope Error While Creating Data Source
Hello Team,I am encountering the following error while creating a data source in the Global scope:“Access to API 'setValue(sys_data_source.data_loader)' from scope 'sn_gcp_integ' has been refused due to the API's cross-scope access policy.”However, t...
Resolved! Next Button Missing When Accessing Order Guide from Portal Search
Hi team,I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue.However, when I perform a global search on the Service Portal and try to open the same O...
Resolved! How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article
How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article Steps to reproduce. 1. Navigate to https://dev*****.service-now.com/kb 2. Open any of the article 3. Click on Helpful as "NO". Popup appear 4. How to make "Det...
