Hi Community, I am working with Knowledge Articles in ServiceNow and a UI behavior difference between Related Search Results preview and the full Knowledge Article view which is OOTB.When opening a Knowledge Article from Related Search Results (previ...
Hello Guys, In the Service Desk Landing Page there are some donuts indicators and when you click in them some cards below are updated / refreshed. I found a property to automatic refresh the donuts indicators but the list / cards below are only refre...
I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users. I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that? Can someone...
Hello Team,I was trying to remove roles and deactivate the user account sharedservice.worker but populating warning message as bellow Not allowing update of property: glide.ml.shared_worker.validation.status Can we deactivate the user account?Thanks,...
Hello,Since the Workflow is getting deprecated , we want to switch to Flow Designer. we will need to evaluate those processes, develop the key points contained in each Workflow and transition them to Flow Designer. This Story is specifically for the ...
When users click on a link from a KB that links to the base system, it allows access to the base system application Navigator. Has anyone found a way to outright stop the link from working that points to base system link?
Hi,We are currently facing an issue where the system is not sending notification emails to agents when a user adds comments via email reply, even though the comment is successfully getting updated on the ticket.To address this, I have implemented the...
Hello,Since the Workflow is getting deprecated , we want to switch to Flow Designer. we will need to evaluate those processes, develop the key points contained in each Workflow and transition them to Flow Designer. This Story is specifically for the ...
Hello Everyone, I have one requirement to automate to add the groups the user.i have catalog item having the variable Required Groups and type is Multiline text and having Model Person variable and it is reference type connected to Sys User table, Mo...
I have a flow that will go out and check accountexpiry on accounts that are synced from our AD. I want this to generate an approval and task based on that approval/reject. All this works fine but if there is more than 1 look up record(s) it will gene...
Is there any to apply restriction on email address to send emails to users. let me know from where this message is coming so that we can modify in configuration and apply condition.Thank you
Hello all, I am trying to set up an email account (SMTP/POP3) for sending and receiving notifications. I have successfully setup the SMTP account using smtp.office365.com and the account credentials. However, I am running into issues setting up the...
Hello, I need to create ATFs for the OOTB Record Producer "Log a complaint".Inside of it, there is the variable "Complaint Type" with a dropdown of 2 choices (Product or Location).If you choose Product, a new field appears in which you need to select...
var BlackoutCheckAJAX = Class.create();BlackoutCheckAJAX.prototype = Object.extendsObject(AbstractAjaxProcessor, { checkBlackout: function() { var date = this.getParameter('sysparm_date'); if (!date) { return ''; } ...
We have a requirement like we need to show users the KB artciles that are present in Microsoft support side.we can create those but its better to enable our search to show KB articles in Microsoft support side.Any ideas? How to do this.
