Hi Community,I have an issue in CSM Workspace → Emails tab.When I click Reply or Reply All, the email opens with the correct subject, for example:Subject: Case Auto Assigned to: CS0000148However, when I apply any Email Template, the subject gets repl...
We have a requirement to be able to set an image field on a table to a certain image, which is to be done via a workflow. We're struggling to figure out how to actually get it to set the image. We've uploaded an image to the Images (db_image) table a...
Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...
OOB there is a ui Declarative action called Create request in the incident table for Sow.once clicked on it it asks which catalog item you want to order once you select and submit it creates one request.My need is once a request gets created it shoul...
Hi 1. Restrict changes after request is closed in NCB API(S) tableIn classic view allow submitter to add or edit APIs in the list after submission. But not after state=closed complete, or closed skipped or closed incomplete. Submitter should not be a...
If you're working with ServiceNow Business Rules, you've probably encountered both After Business Rules and Async Business Rules. They might seem similar since both execute after a record is saved, but they work very differently under the hood.Unders...
Hi Folks, Please could you help me on the below scenarios. 1. End user will open the Service request form and we have configuration item field.For ITIL User able to see the CI in the variable.but For End User unable to see the CI . Based on the CI we...
please tell me the all modules of service now used in real time??
Hello EveryoneWe have configured ServiceNow integration with Microsoft Entra ID for user provisioning. Under Attribute Mapping, we use:Employee Number as Matching Precedence 1Email as Matching Precedence 2In ServiceNow, our user table includes all em...
I'm working on updating your demand form and one of the requirements is to include a section with 5 columns. Something similar to a variable set on a catalog item. Is that possible? I can't seem to figure out how to get more than two columns. See scr...
Hello all, If there is any other possibility it would be great.But my question here is, if it is possible to enable for "business_stakeholder" role users ability to see assignment groups in approvals, especially in change requests.We have an idea to ...
Hi All, We have existing integration with 3rd party tool. Currently I want to notify 3rd party when p1 incident is created. Using REST API how can we configure it ? Could you please guide me with step by step process need to follow ? Thank You
Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...
I am stuck on task 13 ( Auto-assign a problem record)Any problem record that is associated with the E-Commerce service should automatically be assigned to the IT Securities group. 1. Create a new assignment record named E-Commerce Problems that autom...
Hi, can we megre 2 different notifications from 2 different tables which is child table of table
