Issue while creating Client script and Script Include
I am trying a create a client script or script include it is giving me the webpage is temporary down or move permanently to a new web services but it is working for others.
Forum Posts
Resolved! Issue with view option in attachment
I had an issue with xlsx and doc files while clicking on view, Instead of viewing it is downloading file directly into system. But for PDF and PNG files it was viewing instead of downloading Is there any solution to view it instead of downloading XLS...
Servicenow CSA preparation path
Most ServiceNow learners don’t know the proper learning path for getting their first mainline certification, the CSA (Certified System Administrator). I was in the same situation earlier, and I also looked through several ServiceNow Community posts f...
Resolved! Create filter functions for acl and business rule
Hi community Is there a way to create a custom filter function that i can use in an acl. For exampleIn the condition of an acl i can selectWhere assignment group = one of my groupsANDWhere group list = my custom filter gets all my groups
Resolved! How to add translations in the ESC menu items, quick links, and new topics added
Hi, I created a new Taxonomy in ESC, added Menu items, and quick links with related topics, now I want to add translations to these items ??
flow design - Catalog MRVS
Hello Experts,I have a catalog item in ServiceNow.In that, I have a Multi Row Variable Set (MRVS) with variables Environment and Domain.Domain choices: Internal, ExternalEnvironment choices: Prod, Public, Semi-PubI created a Flow Designer flow. After...
Multiple SLAs on a Single Incident – How Does ServiceNow Handle It?
Hi Everyone,I have a question regarding SLA behavior in ServiceNow when multiple SLAs are applied to a single Incident. Specifically:Do all applicable SLAs run simultaneously on the same Incident?How does the system track and display multiple SLA tim...
How to hide or dynamically update "Delivery Time" in Order Guide "This Item" section?
Hi Everyone, I am facing an issue with the "This Item" summary section within an Order Guide. Scenario: I have created 3 different Catalog Items, each with different delivery days defined on their respective item records (e.g., Item A is 3 days, Item...
Restrict few Knowledge bases to 2 roles
Hello all, I have a requirement where 2 Knowledge bases (kb_knowledge_base) has to be restricted for both Knowledge manager and Knowledge admin. Apart from those 2 Knowledge bases, they should be able to see all others.But I have created a group, whe...
Resolved! Order Guide selection not allowing me to advance to the underlying forms
I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule ba...
How set default tab on csm/fsm workspace (like tab(2)) on load
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
Incident Email Signature
We just got our own on Prem instance of ServiceNow after using a leased instance from Frontline. In the leased instance, when sending an email from within an incident, our names and titles were pre-populated as a "footer" in the email. In other words...
Restoring Archive records
Hi, We need a process to select an archive record and submit a request for restoring it. Upon admins accepting the request, the record should be restored to the original table. This needs to be implemented only for CMDB CI's. I tried considered a var...
UI action
Hello Team,I am new to the ServiceNow we have requirement that we have a drop down field "flag" (true or false) on the incident form if you click on the resolve button this field should become mandatory and show a pop message to fill the "flag" field...
Popup for cancel confirmation not working
I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...
