Hello Community, Now I know there is a lot of information available on docs and learning content for Change Request Management, but recently I got a feeling that there should be a one-stop shop for Change Mangement information. That is the reason I a...
Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...
Hi, We are currently working on the implementation of 50 Platform Analytics reports, distributed among a team of 5 members(developers), with each member responsible for 10 reports.All reports are intended to be integrated into a single dashboard, whi...
Good afternoon.!I have a requirement to start a service in a Mid-server. I have logged-in to a mid-server hosted on Windows OS, and I went to "Services" from start bar, and I want to start a service. But it keeps failing and gives me the below error:...
Hi everyone,I’m working on a scenario in ServiceNow where a Flow is handling approvals and updating a Requested Item (RITM).Current situation:The Flow triggered approval activities correctly.One of the approvers did not approve, so the request moved ...
I’m trying to add a custom button on a Service Catalog Item and would like some guidance on the best approach.I need to place a custom button on the Catalog Item form that will perform a specific action when clicked, Example : Add a button called "Re...
Hello everyone, I am currently working with the On-call Calendar in ServiceNow and trying to display all employees who are active on a given day.So far, I have configured the group, schedule, and shifts. However, I am encountering an issue with rotat...
Hello Community, I’m facing an issue with a custom Business Rule on the Requested Item (RITM) table and would appreciate your guidance.I have a Before Update Business Rule that executes when the RITM state changes to Fulfilled. The purpose of this ru...
The major issue here is we are trying to build out a new knowledge structure and I've created KBs for each of our main IT towers, to handle both agent and "customer" (non-IT folks) articles. Having one customer facing KB creates a big headache of who...
All, Wanted to create a database view for the specific Request items which have skipped approvals in the workflowand provide the report access to the user. Thought of joining requested item, Workflow Context and Workflow History to create that view. ...
Hi, I've tried to search on the subject but have failed to find what I'm looking for. I've got two questions: Lets say Arla Foods wants to use ServiceNow in their distribution centers (DCs) and warehouses.Where would something easy as e.g. a stock...
We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not...
Hi everyone,I need a quick bit of help. I’m trying to create a report using fields from Request Item, SC Task, and Sys Approval, along with variables from the Request Item.I created a database view combining Request Item, SC Task, and Sys Approval, a...
I created a custom table to store key contacts and it has been working for years. I just came back to add one through a related list and clicked new and I get 'action not authorised'. I tried with admin and still get the same message appear. What co...
Hi Experts, Emojis based survey questions are unable to add Comments while submit via Outlook. Please assistance on this asap.