Adding a Knowledge approver

[riskay123]

Hello,

I need to add some additional users as approvers for approving new knowledge articles and I am unsure how to do this. I have added the users to the Knowledge, Knowledge Manager and Knowledge Administrator roles but they still don't appear in the list of current approvers to be able to approve the knowledge article.

When I look at the Knowledge base I can see what workflows that are being referenced and when I look at that workflows I can see the following scripts in the Approver part of the workflow.

answer = new KBWorkflow().getApprovers(current);

Where do I go to update the list of approvers that this script is referencing so I can add the new approvers?

Thanks in advance

Kirsty

[Brian Bouchard · Accepted solution]

The default approvers are the Knowledge Base Owner and the Knowledge Base manager(s).

[riskay123]

Hi Brian,

I have gone into the knowledge base and added this user as a manager. It then advised that they will have the Knowledge manager role added and when I check it has been added to the user. However, when I look at and existing new knowledge article I can still only see the original approvers listed. I would have thought like everything else this would have updated quite quickly?

Would the approver show up on existing articles that are pending approval or would his name only appear on knowledge articles that have been created after I made him a Knowledge Base Manager?

[Brian Bouchard]

Since the approval is part of a workflow, it won't go back and update records that have already had approval records created as part of the workflow.  However, new articles that enter the workflow should have the appropriate approvers.

[riskay123]

Thanks for your help. This worked.