Hello All, I want to know how chat average wait time is calculated. I have gone through some community threads and found that there is BR 'SNC - Chat Queue Average Wait Time' which calculates based on the average of the last 20 chat queue entries. Al...
I have an inbound action that creates an incident and assigns that incident to a specific group when a specific email address (i.e. email.address@domain.com) is the recipient. The problem is when there is a different email address in the CC in addit...
I have a requirement that when a user clicks the OOB 'Implement' button on the Change Request, it will validate that the click is after the Planned Start field, and if not, popup a window with a simple dropdown that they must select a reson it is goi...
hi i have a requirement that is we have to two fields one is start date second one is end date, i need to populate the value of the tenure in months please suggest.
Hi,I am trying to create a Standard Change template with multiple Affected CI. I can easily set the Affected CI field that accepts a single CI. I need to populated the list on the Affected CI tab with many CIs though.Any ideas?Thank youJake
hi, for some reason our change interceptor is not showing anymore in our PROD environment, its working in our lower environments and i tried to check for differences but couldnt find anything. does anyone has expereince with this ?
Hello All, We have one requirement such that,1. A schedule job that runs daily at 1 am to capture user login events from previous day.2. Schedule job identify login event from the previous day and extract relevant information, including user record, ...
I am playing with Flow Designer trying to create a flow for a record producer for the first time and I am not having much luck. I have created record producers, but never used Flow Designer to manage the flow. I have used Flow Designer for catalog it...
when I change the priority of my incident record to 1 then all other incident records which has a priority 1 should be get none as a proority(priority has a choice field)
Hi All, in my servicenow instance one user are not able to see one module's data I have checked multiple time that user is active. I have compare that user with another user they both have same roles and groups. still one user are able to see that mo...
Hi All, I am trying to show multivariable set values in the notification using Flow designer.I have created custom action:Outputs are coming as null.Also i am not able to add these values in the notification. Please help in this. Thanks,Sam
I need escalate button on the incident form for the end user on the portal. below is the requirement of the escalate button visibility:- Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk -...
My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...
Hi All, Kindly provide widget for Case number , Description , State in table format , should appear loged in user created cases only I tried but its not giving acurate result , please find my widgets Client doesn't want to show in OOB currently av...
Hello,I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to. However when I look at the Approvals tab, I see nothing. On a KB article, I see the list of App...
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