Resolved! how can i define which form view to use when the ritm or sctask from the workflow ?
how can i define which form view to use when the ritm or sctask from the workflow ? i have define some extra icons on the form view.
Forum Posts
Outage management and System Status page on the portal
I'm implementing Outage management for a customer with a quite advanced process in this area, and I'm a bit puzzled about how to implement it in the best way using the existing functionality of the Services -> Service Offerings and the portal System ...
How to get the value from the field and store in the variable
Hi Community, Im trying to get the value from the field and store it in the variable and reuse that variable in the script. Basically, In sys_email table there is field called body text i want that value to be use in the description of the incident w...
Resolved! Service Operations Workspace Status
Hello, we are working towards using Advanced Work Assignment and the Service Operations Workspace. I understand that Agent Workspace is being deprecated so that is why we chose SOW over Agent Workspace, but to use AWA, the agent needs to set their st...
how to trigger a script include from background script
I have faced one interview question recently that create a script include with two functions f1 and f2 in which you have to find difference between created on and resolved fields .if you call function 2 in the background script and run then the diffe...
Resolved! Adding record
Hi friends, I am creating insert a record. When the user clicks the record will be created in the custom table. There is a reference field Instrument. function insertDetails(){var grInsert = new GlideRecord("u_details_data");grInsert.initialize()grIn...
Dynamic Field creation
How to create dynamic fields on a form?For example, There is a subflow field on the form and the subflow have 3 inputs. By gliding the flow input table we can show the inputs on the record through UI page. If one input field is not matching with any ...
Multiple reference field entries
Hello,I have a reference field on a service catalog item. It is a reference table that is tied to the users. Is there a way to make it so that I can have multiple entries in that field, or can only one be allowed? I want to use this field for a CC: f...
Field copied from Universal Request on creation of Primary Ticket
Hello Community, I am going through a tough request involving Universal Requests: When creating a primary ticket (can be either an Incident or a Requested Item) from a Universal Request (UR), if that UR is restricted (Restricted flag) then attachment...
Change Management – Model state transition condition in Change Models
Hello, me and my team are trying to utilize the transition condition for states in change models, in order to push change records from Scheduled to Implement automatically when the start date has passed. For that: we’ve created a change model that ha...
Resolved! Reporting on historical data in ServiceNow
I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...
Copying string field value into reference field
Hi There, Greetings!!! I am copying records from Table A to Table B on condition If field of Table C is set to "Selected"I have a requirement to copy string value "Number" which is on Table A to reference field "CWD Number" on Table BI have written a...
Emails aren't being received from external addresses
Normally, emails are sent to servicedesk@xxxxx.com and auto-forwarded to the SNOW instance email address.Internal emails are being received with no issue, but when receiving external emails, the @xxxxx.com address is receiving the email, but it gets ...
Response SLA triggering again and again, how to stop this
My Response SLA triggering again and again whenever the assigned to is empty. the Start and stop conditions are there is no reset condition set. How to stop Response SLA from re triggering after once it is completed.
How to show zero if there is now P1 ticket on the report
HiI have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?And I dont understand why I am not a...