I have a request to report on Affected CI's from a Change request. In Test I was able to find Affected CI table, but it is not in Production.The Report that I want would give me something similar to below. (Mind you it is not giving me the result, bu...
Hi All! I have a Catalog UI Policy which make one field in INC form read only.I want to add condition to check if currently logged in user has role 'admin' to exclude this users to make them able to change this field if it will be needed.So condition...
Hi All, I have a requirement , to find the duplicate user records based on the name and to find the users based on the last login in 3 months and 6 months looking your help
I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a select box in the question choice i need to be auto assigned based on this how can we achieve this through workflow.The bel...
Hello Team, when email triggered with activity Stream @mention Email which doesn't include work notes. How should I add work notes in the below mailsscript. existing mails script is : (function runMailScript( /* GlideRecord */ current, /* TemplateP...
I need to Integration of Servienow With MS Teams for On Call Scheduling on collaborate tab. How can i get a Collaborate tab panel from the sidebar on service operation landing page. As i need to integrate with MS teams to SOW, But not able to see the...
I have to hide all the worknotes updated on Incident from the users not part of assignment group.
Trying to add additional "Pre Assess" Change State as described in Add a state to the state model (https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/task/t_AddANewState.html) but I cannot get the "Pre A...
Hi,I have some global reports setup for our users to use. They want to be able to run the report and then export the information to Excel but the only option for exporting is to PDF. Is there anyway as admin i can add in the option to export the deta...
Hi, We have a catalog item which is raised using transform map. In this we are using sn_sc.CartJS() to add variables to cart and raising the request. Everything is working fine except the requested for, at RITM level requested_for is set correctly b...
I have one requirement How to get the current and previous values of field Please Let me know how to do that
In which table the user session login and logout details Captured?
I have a storage server with multiple DNS CNAMEs. What tables handles DNS CNAMEs ? I don't see a cmdb_ci_dns_cname tables. Surpisingly chatgpt thinks there is a table called cmdb_ci_dns_cname TIAShyam
Hello all, I have requirement as following ; There is a catalog Item which is containing five checkboxes. Business is asking me to implement multiple layer of approvals based on the checkbox selections. If A and B are selected then, request needs to...
Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...