Hi Team, We have upgraded to London. As per London version, Service portal Order guide widget collapse/minimizes the Include Items by default on choose option. But we need to make the Include items expand by default. Is there any possibility of upda...
Hi, Could anyone help me to restrict the creation of Incidents for auto reply from users. Thank you....
Hello, could someone help me with the following?I tried to change the background of servicenow (Vancouver Version) but it does not apply any changes, could someone help me find out what is the reason why the instance does not take the color changes?...
Hi,I created a metric on the alm_asset table to record changes in the substate field.I want to create a report on the metric_instance table to show the number of assets with a particular value in substate filed but I also want to add some filters on ...
Create Transform maps and update the data of the table and show the updated records using background scripts Please help me how to approach along with scripting. Thanks in advance.
I'm looking for a way to add a set of checkboxes on a Catalog Task ticket so when the fulfiller works the ticket, they are required to check each box of the checklist, before the system let's the fulfiller close the ticket. Essentially this is a chec...
I have a catalog item that has a reference variable to select an assignment group (select_group), then a list collector variable (select_group_member) that should show only the members of that group. For the select_group variable, the reference quali...
I have a requirement to restrict approvals on a specific catalog item. They do not what User Delegates to be able to approve these requests. Sounds easy enough. I've found the "exclude delegates" on the email notification. I've also added a busines...
Hi,Please can someone ¸help me with screenshots showing how in Advanced Work Assignement 1- Add Skill to user2- Add user to groupe3- Etc.... Thank youRegard
I have a json and i want to send approval request to each one by one in a flowi have got the length and object of the json in an array json {"Approvers": [{"Approver": "Testuser1","Type": "User","Approval_Type": "One","level": "1","Var_Name": "Var_Va...
For some reason, the manager name in the Incident, Request and User forms is showing the full distinguished name as opposed to CN and GN. How can I fix this? I already have ldapUtils.setManager(source, target); running in the LDAP transform. Thank...
I'm trying to create a query filter to display the tickets opened by any group member that the user is a part of. For example, if I'm a member of the "SaaS_Team," I want to see all the tickets created or opened by other members of the SaaS_Team in th...
Hello, In the checklist item table (checklist_item)we have field called complete. I need to calculate the ones which are complete true to that of total checklist. I'm trying using after business rule. Any help or idea on this. Thanks in advance.
Hi All, I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty. Inbound email is on sc_cart table. I am writing short description and descript...
How do I configure icons on tabs of Interaction form on Agent Workspace? As you can see in the image when we select any options on the 'Type' choice list & save the interaction form it gives a little icon related to the desired choice. For example, i...
