Business Service Aliases?

[JohnMMcLaughlin]

Hi,

I'm after some assistance for the collective.

I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to either allow users to enter an alias or a synonym, but I cant see how to do it.

As an example I have a business Service - Email, I want a user to be able to type outlook or email and it selects the business service Email - what is the best way to achieve this?

Thanks in advance.

[Mike Allen]

I created a field on the business service table that holds the aliases I want to allow the user to look up.  I added Outlook to that alias map.  I used the auto completer attributes to add ref_ac_columns=name;u_alias,ref_ac_columns_search=true to the attribute list in the dictionary override for incident.  Beneath is a screenshot of the outcome:

[Mike Allen · Accepted solution]

Just use:

ref_ac_columns=u_alias,ref_ac_columns_search=true

Adding name duplicated the display value.  It now looks like this:

[JohnMMcLaughlin]

Mike,

Thanks for the reply.

If I wanted to have multiple aliases, would that be possible and if so how would I do it?

Regards.

[Mike Allen]

Yeah, just make the alias field long enough to hold a comma-separated string.  Then you should be able to search it with the method above.  You would have to search with a wildcard, however: