Adding a new state to catalog tasks

[Alex Saager1]

Hi Community,

I want to add a new state on a catalog task for example "closed by automation" that when selected will make the catalog task inactive and the RITM  and REQ also with the same state.

I've tried doing this with a business rule which in turn messes up other close states, another issue we had was that the catalog task and requested item would close but request would stay open?

So am looking for some advice/guidance on how to add a state to a catalog task and is this even recommended?

Many thanks,

Alex

[Sandeep Rajput]

@Alex Saager1 If the business rule approach is not working for you correctly then you can opt for a flow designer approach. A flow will trigger when the state of the task changes to closed by automation. This flow then will close the associated RITM and Request. 

Hope this helps.