Adding Agent signatures to incident notes?

[chrisfreeman]

We are looking for a way to add a footer or something to each incident update that will have the agents name and some other links , etc. How would we accomplish this ?

[Subhajit1]

Hi Chris,

Have a field on the User table which will contain the signature, so that the signature is mapped to every user.

Now during an Insert or Update, run a Before Insert/Update BR that will query the user table with the logged in user's user_id and fetch back the u_signature column value and paste it on the Comments or Work notes column.

[scottatah]

The following may also be helpful for you:

Adding a signature on worknotes