Adding an Activity Log in Service Catalog Item

[jxa7987]

Hi All,

I am currently creating a Service Catalog Item for Contractual's Onboarding Process. The requirement is to see the activities in the form after it was submitted.

Let say they like to see the activities in each variables:

1. who changes or update the variable

2. when it was changed

3. the history how many times it was changed

4. the history of the value of each variable

The Audit History is enabled in sc_request and sc_request item but I still could not see the Activities (filtered) in the Form Layout.

Is it possible? Please advise.

[marcelo_moreli]

That's because the variables are not stores on the sc_request nor sc_req_item. They are stored in the Variable Ownership [sc_item_option_mtom].

You'll have to turn on Audit on that table, and add the related list into the Req Item form.

Please mark the question as answered if this is what you expects,

Thanks!

[marcelo_moreli]

Actually what I suggested will not work as you expect. Unfortunately you'll have to create an UI Macro to retrieve that information and do this manually, and include it into the form. I don't see an option to do that in an easy way.

[Bhavesh Jain1]

Is this what you expect?

[jxa7987]

Hi Bhavesh,

Thanks for sharing images. Yes that is what I would like to see in the form.

Can you share me how did you achieved that?