Adding approve/reject button on email notification

[Rose17]

Hi,

The requirement is- 

I have to create a notification which should be sent to the SME(field type- reference, referring to user table)  of the story when state of the story changes to Testing.

In the notification body, there should be 2 buttons as- Approve/ Reject.

When the SME receives the email and when SME clicks on Approve button, the state of the story should change to Deploy/Launch.

When SME clicks on Reject button, the state of the story should remain the same(Testing)

Also the notification part is working. Only the approve/ reject functionality needs to be implemented.

Is it possible to achieve this?

If yes, could someone help me to implement this?

@ankur bawiskar Your help is highly appreciated.

Thanks in advance.

[Musab Rasheed]

Hello Rose,

Sharing with you couple of good articles on this. Please go through and mark my answer as correct if that helps.

https://community.servicenow.com/community?id=community_blog&sys_id=8080e8dc1babb380d01143f6fe4bcb0e

https://community.servicenow.com/community?id=community_article&sys_id=5e5965c8dbd4b7c04819fb243996190f

Regards

[Jaspal Singh]

Check out blog for details. All you need is to create an inbound so as to process the mail & update the records.

[Rose17]

How to create inbound for story table? Because the OOTB is the one on approval table

[Rose17]

@Ankur Bawiskar Could you help on this?