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License on Extended table

Hi All,If we extend task table and creating some application.Please let me know if end user access extended table and insert or update some data in extended tableit is required ITIL role or not.also let me know for this application we need itil licen...

Resolved! Request Number: Can we make it a link?

After creating a request we are sent to the Order Status page.    Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up.  Is there a way to make the number link to the ticket?

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shernandez7 by Mega Contributor
  • 1699 Views
  • 4 replies
  • 0 helpfuls

Resolved! Service catalogue - examples before you implement

Hi,I have developed a couple of service catalogues in the past, but starting afresh for another organisation in reconfiguring the existing service catalogue.This being a basic excel sheet holding everything software related and hardware related.What ...

itilbg by Kilo Explorer
  • 7637 Views
  • 3 replies
  • 0 helpfuls

Best practice for loaner equipment

What's the best service-now practie to implement a hardware (Asset) loaner program? Does one create a CI for (let's say) a projector and associate to a Request? Just seraching for ideas.

arnie_erazo by Tera Contributor
  • 5563 Views
  • 1 replies
  • 1 helpfuls

Resolved! Set the Default List View that appears in a Reference field

How can I set the Default List View that will appear when a reference field is opened up? The Reference List view is currently the default, which I do not want to modify since that will affect all other applications. I am building a scoped applicatio...

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Katie A by Mega Guru
  • 3540 Views
  • 2 replies
  • 0 helpfuls

Single Signon, Two ID's, How to Switch Between Them?

Is there an easy way to switch between two user ID's when you're using single sign-on?At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now.   We don...

kwenzel by Kilo Contributor
  • 1300 Views
  • 12 replies
  • 0 helpfuls

Process outside email without guest account enabled

Due to Spam etc. we have turned off the guest account, and only create incidents from existing user accounts. This is all working wonderful, but we have a new need. We have several alerting systems that have their own mail address. Changing them to o...

shembop by Tera Contributor
  • 1530 Views
  • 4 replies
  • 0 helpfuls

Difference between Service Now Automation Platform and CA IT PAM

Dear All,I need to know the Difference between Service Now Automation Platform and CA IT Process Automation Platform.Is there any documents or links where I can go through it.Please provide the details as soon as possible.Thanks in Advance.Regards,Sr...

srikantan by Kilo Explorer
  • 1551 Views
  • 3 replies
  • 0 helpfuls

Hiding modules based on Roles

How can I hide modules in the navigation based on Roles?e.g. I have one module which is available to all users who do not have any roles but that module should not be displayed to specific Role . Create NewAllMy Open ItemsMy Close ItemsIf these are t...

ideamax by Mega Expert
  • 2783 Views
  • 6 replies
  • 1 helpfuls

Resolved! New LDAP Server URL read-only

Hi everyone,in our DEV environment I had an LDAP user sync running for testing purposes a couple of years back. After numerous upgrades I have lost the configuration and am trying to set it up again on HEAD (Fuji) version of DEV.When I try to add a n...

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muris by Kilo Explorer
  • 3761 Views
  • 8 replies
  • 2 helpfuls

Catalog Task Duration

Hi everyone,  We are currently trying to run reports on our sc_task table and we noticed that there is a "Duration" column that does not populate any information.   The way we deal with duration right now is by exporting to excel and doing the calcul...

turnea by Mega Expert
  • 3963 Views
  • 3 replies
  • 1 helpfuls