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Resolved! How can I remap a Software License to a different Software Model?

Hi all,I'm cleaning up software licensing records where a number of software licenses and software models have been create.   They were initially set up as one-to-one mappings, but I'm wanting to more accurately group the models, even when a particul...

karstenvan by Mega Expert
  • 1155 Views
  • 2 replies
  • 2 helpfuls

Input parameters to a Script Include question

I am trying to pass an input parameter to a Script Include which is being called from a default value field of a change_request table. Provided below the code used in the default value field, but I noticed that 'current.type' is being passed as empty...

updating company name doesn't update display name

When updating company names, the display names of products do not update, the business rules appear to be set to run on update.I am specifically looking at SW model, but I notice this with HW model as well.The default scripts - below are set to run o...

brkelly by Kilo Expert
  • 2804 Views
  • 7 replies
  • 0 helpfuls

Survey Due Date and Expiration Date

Hi,currently we are on Eureka, I have created incident resolution survey under survey management. Once survey gets generated, users are able to take the survey even after it passed due date.do any one know how Survey Due date and Expiration date work...

Resolved! Restrict Locations based on Users

I have two users client user and enduser. I created two fields for refining the locations but both fields are showing same set of locations.My Requirement : If the user is client user, he should get separate list of locations based on his role, simil...

priyam123 by Kilo Contributor
  • 1871 Views
  • 12 replies
  • 0 helpfuls

External Authentication

There is some discussion in our organization about using External Authentication to allow users outside of the Organization (Vendors, Outside agencies, etc.) to access ServiceNow and request access to various clinical applications via application acc...

Resolved! Changing the Duration Field Value

I am trying to change the value of a duration field after the change record has been inserted. It should count how many affected CI are associated to the change record then change the current value of the duration field by multiplying the current val...

Incident tracking from one group to another

Hello all, Hoping someone can help. I have a request where someone who is part of an assignment group in ServiceNow wishes to see a report of all Incidents their group worked on prior to it being assigned or re-assigned. Basically they want a report ...

z_r_ by Kilo Explorer
  • 4035 Views
  • 6 replies
  • 1 helpfuls

Hi, I need to create a generic service request. As per the best practice what would you guys suggest, should we create an RITM and assign them to service desk to work on them or we should create a task within RITM and assign it to servicedesk to work

Alos need to understand do we need to have an assignment at the RITM level and then have the same thing at the task level. In my view fulfillers actually work on the task. I just need your guidance on the best way to implement this considering that w...

Bomgar Integration

Hi All,       We have a requirement to integrate bomgar with service-now..Can someone suggest the steps to achieve this,as i m not aware of bomgar.Is der any plugin or update set to be installed???If some one can come up with detailed instructions ab...

s_gayathri by Kilo Contributor
  • 4538 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to find direct parent of a CI?

I am new to SNC, and trying to figure out the CDM so that I can import the SNC CMDB into external database. I have imported all the CIs, CITypes, Properties and relations. However the problem I have is figuring out the direct parent of a CI as oppose...

jaysumara99 by Giga Contributor
  • 4665 Views
  • 9 replies
  • 2 helpfuls