Notifications

[Ram012]

I have one doubt regarding Notifications example task

1."in the same third notifcation we like to inlcude an action button tabled 'closed ticket' this will allow the end user to close the ticket themselves if it is no longer need the full sequence of follow up emails from being sent."

2.Lastly we like the ticket to automatically close if no response is received  after the third & final notification.

Any idea how to build 1 & 2 points as per the notification help me code.

[Ankur Bawiskar]

@Ram012 

in email you can have button but when user clicks you can

1) either take user to that record

OR

2) ask user to reply to that email so that your inbound email action triggers and updates the record

You will have to keep track of when 3rd email was sent in some date/time field

Then you can use daily flow which checks if 3 days have crossed as per new date/time field and then close the ticket

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ram012]

Hi Ankur 

Can you please share exact code or screenshots.

[Ankur Bawiskar]

@Ram012 

check below link on how to show buttons in email, enhance as per your requirement

Approve/Reject button in Approval notification 

I already informed to have a custom date/time field to hold when the last email went and how you can use flow to close it

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Ram012 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.