Adding approve/reject button on email notification

Rose17
Tera Contributor

Hi,

The requirement is- 

I have to create a notification which should be sent to the SME(field type- reference, referring to user table)  of the story when state of the story changes to Testing.

In the notification body, there should be 2 buttons as- Approve/ Reject.

When the SME receives the email and when SME clicks on Approve button, the state of the story should change to Deploy/Launch.

When SME clicks on Reject button, the state of the story should remain the same(Testing)

Also the notification part is working. Only the approve/ reject functionality needs to be implemented.

Is it possible to achieve this?

If yes, could someone help me to implement this?

@ankur bawiskar Your help is highly appreciated.

Thanks in advance.

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Other members have already provided you the direction

What did you start and where are you stuck?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

i have created the notifications and the email script which shows approve and reject button. But i am not able to understand how to update state of stories on click of approve/reject button. 

I want help in configuring inbound email action.