Adding approve/reject button on email notification
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05-25-2022 08:08 AM
Hi,
The requirement is-
I have to create a notification which should be sent to the SME(field type- reference, referring to user table) of the story when state of the story changes to Testing.
In the notification body, there should be 2 buttons as- Approve/ Reject.
When the SME receives the email and when SME clicks on Approve button, the state of the story should change to Deploy/Launch.
When SME clicks on Reject button, the state of the story should remain the same(Testing)
Also the notification part is working. Only the approve/ reject functionality needs to be implemented.
Is it possible to achieve this?
If yes, could someone help me to implement this?
@ankur bawiskar Your help is highly appreciated.
Thanks in advance.
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05-26-2022 05:33 AM
Hi,
Other members have already provided you the direction
What did you start and where are you stuck?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2022 08:19 AM
i have created the notifications and the email script which shows approve and reject button. But i am not able to understand how to update state of stories on click of approve/reject button.
I want help in configuring inbound email action.